Stefanie Puckett

• Managed the full lifecycle of classified advertising, including garage sales, pet listings, and other personal and business ads, ensuring accuracy and compliance with company guidelines.
• Provided excellent customer service by assisting clients over the phone and in person, answering questions, and guiding them through the ad placement process.
• Processed cash and credit card transactions securely, maintaining accurate payment records and adhering to financial policies.
• Entered and managed advertisement information in the ad booking system with a high degree of accuracy, meeting strict deadlines for publication.
• Balanced multiple customer requests simultaneously while maintaining professionalism and attention to detail.

• Supervised and supported a team of four employees, providing guidance, coaching, and performance feedback.
• Managed budget items and tracked expenses to ensure alignment with financial goals.
• Oversaw commission structures and ensured accurate calculation and distribution.
• Conducted year-end performance reviews, setting goals and recognizing achievements.
• Led daily team huddles to communicate priorities, align objectives, and foster collaboration.

• Managed all legal and public notices for three newspapers, ensuring full compliance with County and State publication requirements.
• Processed and safeguarded confidential information from City, County, and Attorney offices, as well as out-of-county/state agencies.
• Prepared and filed legal documents accurately via both mail and online platforms.
• Coordinated and entered advertisements into booking systems, meeting multiple daily deadlines with precision.
• Maintained exceptional time management skills while balancing high-volume, fast-paced workloads.
• Processed secure payments and maintained accurate financial records.
• Delivered excellent customer service, assisting the public with publication requirements primarily via email and phone.

In this position I have had the responsibility of managing five employees, teaching them the floral,
safety and customer service skills they needed to provide the best service to our customers. I would also perform monthly inventory
counts of the department, organize and do the specific ordering of supplies and product to the best of my knowledge. I run a register
and have managerial duties that only a few clerks possess. I would also safely use tow-motors and pallet jacks to move pallets around.

As the in-store recruiter, I was responsible for managing the entire hiring process for my store. This included conducting interviews to evaluate candidate qualifications and fit, performing thorough background checks to ensure compliance with company and legal standards, and administering in-store drug tests as part of the screening process. I maintained strict confidentiality throughout, securely storing all applicant information and ensuring it was properly shredded once the position was filled, in full compliance with privacy and security protocols. This role required attention to detail, discretion, and a commitment to creating a fair and compliant recruitment process.

In this position I was known for quick customer service, as well as friendly and always willing to learn. In
this position I would have to bag groceries, help customers to their cars, clean the store, retrieve carts from the parking lot and all
with a smile on my face. 100% on customer satisfaction