Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Stefanie Rizzo-Zahn

Summary

Dynamic sales consultant with proven success at SYSCO Food Services, managing $4 million across 55 accounts. Expert in customer relationship management and business development, enhancing client satisfaction through tailored solutions. Recognized for boosting revenue via strategic upselling and fostering strong client relationships, driving repeat business and referrals.

Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.

Overview

20
20
years of professional experience

Work History

Sales Consultant

SYSCO Food Services
10.2017 - Current
  • Currently managing $4 Million with over 55 accounts
  • Prospecting targets on a daily basis
  • Penetrating business in existing accounts
  • Advised customers on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Ongoing analysis and knowledge of products, prices and sales tactics.
  • Developed strong relationships by actively identifying client problems appropriately and efficiently.
  • CRM-Daily use of "Salesforce" to actively manage territory
  • Abide by company SOP's and practice professional business acumen daily.


Director of Guest Services

Great Wolf Lodge Resort
05.2014 - 10.2017
  • Increased overall guest loyalty through personalized service and attention to detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and investigated variances to financial plans and forecasts by interpreting financial results.
  • Worked beside high level management on coordinated sales goals and increase the customer experience through exceptional service.
  • Maintained strong relationships with key guests, ensuring repeat business and referrals for future bookings.
  • Streamlined communication between departments for improved guest experiences.

Guest Services Manager and Retail Manager

Great Wolf Lodge Resort
02.2005 - 05.2014
  • Participated in "SWAT Teams" that helped open new Retail locations throughout the United States.
  • Hired, trained, and evaluated personnel in yearly reviews.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Promoted to run entire Guest Service Department
  • Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.

Education

High School Diploma -

Jamestown High School
Williamsburg

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Objection handling
  • Product Training
  • Business Development
  • Sales Coordination
  • Inventory Management
  • Sales Distribution

Accomplishments

Executive Club 2024 at Sysco Hampton Roads

Retail Manager of the Year at Great Wolf Lodge 2013-2014


Interests

Traveling: Las Vegas, Texas, OBX Cooking Softball

Reading Boating Baseball Football Concerts Familytime

Timeline

Sales Consultant

SYSCO Food Services
10.2017 - Current

Director of Guest Services

Great Wolf Lodge Resort
05.2014 - 10.2017

Guest Services Manager and Retail Manager

Great Wolf Lodge Resort
02.2005 - 05.2014

High School Diploma -

Jamestown High School

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