Stefanie Rowe

• Facilitated successful lease negotiations between landlords and tenants, ensuring mutually beneficial agreements for both parties.
• Managed caseloads efficiently while maintaining high levels of customer service and attention to detail during the application process.
• Conducted annual recertification's to ensure continued eligibility for program participants while updating necessary documentation accordingly.
• Conducted interims for rent increases, changes in household members and income updates.
• Provided comprehensive case management services, assisting families in achieving self-sufficiency through stable housing situations.
• Maintained the wait-list for the HCV area. Including, income qualifying, briefings with RFTA, and adding the client into the Yardi system once the inspection passed.
• Certified Housing Choice Voucher Specialist

Coordinate and conduct annual, initial, and special inspections for the Housing Choice Voucher department and in compliance with HUD, HQS, DOA and UPCS.

Verified that the units are safe, sanitary and structurally sound.

Proficient in the current software Yardi and Elite.

HUD Inspector certified and HQS certified.

• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
• Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
• Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
• Cultivated a positive work environment through effective communication with team members and supervisors.
• Enhanced visual appeal of property by meticulously maintaining lawns, flower beds, and hedges.
• Ensured compliance with local environmental regulations by properly disposing of hazardous materials.
• Positively engaged with customers and maintained professional appearance as company representative.

• Enhanced customer satisfaction by providing thorough and efficient cleaning services for commercial spaces.
• Demonstrated flexibility adapting to varying client needs and requirements while delivering consistent results.
• Gained expertise in specialized techniques for deep-cleaning carpets, upholstery, windows, and other surfaces.
• Streamlined workflow with well-organized scheduling and timely completion of assigned tasks.
• Increased client retention by consistently maintaining a high standard of cleanliness and professionalism.
• Strengthened client relationships by responding promptly to feedback and adjusting services accordingly.
• Delivered reliable service under time constraints, minimizing disruptions to regular business operations for clients.
• Reduced workplace hazards by diligently identifying and addressing potential safety risks during cleaning tasks.
• Showcased attention to detail while polishing fixtures, sanitizing high-touch points, and maintaining overall presentation standards in all serviced locations.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Maintained clean, neat, and professional entrances.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Kept building entryway glass clean and polished for professional presentation.
• Supervised supplies in inventory and submitted reorder requests.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Hired, trained and supervised employee's for hospitality work in AirBNB'S in the metropolitan area of Denver .
• Preformed quality control checks for a total of 65 properties.