Professional with strong foundation in judicial administration, known for reliability and adaptability. Skilled in managing court operations, case management, and legal documentation. Strong focus on team collaboration and achieving results. Proven ability to handle complex tasks, ensuring efficiency and compliance with regulatory standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Court Administrator II
Williamson County Justice of the Peace Precinct 1
06.2021 - 11.2024
Streamlined court processes by implementing efficient administrative procedures and systems.
Addressed concerns from litigants promptly to maintain positive public perception of the judiciary.
Implemented innovative case management systems, resulting in reduced backlog and faster case processing times.
Oversaw facility maintenance projects to ensure an optimal work environment for court employees and visitors alike.
Developed strong relationships with judges, attorneys, and law enforcement agencies to foster a collaborative working environment.
Reduced errors in legal documentation by implementing thorough quality control measures during record-keeping processes.
Organized and updated databases, records and other information resources.
Reviewed presented documents for compliance to standards.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Personal Banker
R Bank
08.2018 - 06.2021
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
Backed up teller team by handling needs of new and existing customers at main counter.
Promoted financial products by maintaining excellent service offering knowledge.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Felony Intake/Court Legal Assistant
Williamson County District Attorney
07.2015 - 08.2018
Handled office scheduling and made notes for deadlines, motions, and other important dates.
Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
Produced legal documents such as briefs, pleadings and appeals.
Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
Deputy County Clerk
Williamson County Clerk's Office
11.2012 - 07.2015
Supported the County Clerk in managing the budget by monitoring expenditures, identifying areas of cost savings, and forecasting future needs.
Collaborated with county officials to develop and implement policies for efficient office operations.
Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
Utilized technology advancements within the office setting to streamline workflows leading to increased productivity among all employees.
Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
Maintained strict confidentiality with sensitive information while handling various tasks related to court proceedings, marriage licenses, property deeds, and other legal documents.
Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
Performed routine data entry or document management.
Responded to requests for information from public, other municipalities or state and federal legislative offices.
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Stay at Home Parent
Self
06.2012 - 11.2012
Dispatcher
Acadian EMS
03.2011 - 02.2012
Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
Directed dispatching, routing, and tracking of 8-12 fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Communicated with drivers and personnel
Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Utilized dispatch software
Education
No Degree - Criminal Justice
McLennan Community College
Waco, TX
High School Diploma -
Midway High School
Hewitt, Texas
05-1998
Skills
Organizational leadership
Court procedures
Records management
Technology proficiency
Customer service
Problem-solving
Time management
Attention to detail
Recordkeeping and file management
Team collaboration
Verbal and written communication
Decision-making
Office administration
Employee supervision
Data entry
Work Planning and Prioritization
Personable and approachable
Conflict resolution
Task delegation
Scheduling
Executive support
New hire onboarding
Data confidentiality
Accomplishments
Supervised team of 9 staff members.
Collaborated with team of 3 in the development of onboarding training manuel for new hires
Certification
CPR/AED Certification
TexasDriver's License
Basic Life Support Certification (BLS)
First Aid Certification
Public Notary License - Texas Secretary of State or equivalent regulatory body.
Timeline
Court Administrator II
Williamson County Justice of the Peace Precinct 1
06.2021 - 11.2024
Personal Banker
R Bank
08.2018 - 06.2021
Felony Intake/Court Legal Assistant
Williamson County District Attorney
07.2015 - 08.2018
Deputy County Clerk
Williamson County Clerk's Office
11.2012 - 07.2015
Stay at Home Parent
Self
06.2012 - 11.2012
Dispatcher
Acadian EMS
03.2011 - 02.2012
CPR/AED Certification
TexasDriver's License
Basic Life Support Certification (BLS)
First Aid Certification
Public Notary License - Texas Secretary of State or equivalent regulatory body.
No Degree - Criminal Justice
McLennan Community College
High School Diploma -
Midway High School
Similar Profiles
Sandra MalcolmSandra Malcolm
Court Clerk 1 at Williamson County Justice Of The Peace Precinct 3Court Clerk 1 at Williamson County Justice Of The Peace Precinct 3