Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stefanie Schuff

Ennis,TX

Summary

Experienced and Knowledgeable Flight Attendant with solid background in delivering exceptional customer service and ensuring safety compliance. Proven track record of managing in-flight emergencies and providing excellent customer care. Demonstrated ability to communicate effectively and resolve conflicts efficiently.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Flight Attendant

Southwest Airlines
02.2017 - Current
  • Assisted passengers with boarding procedures and safety briefings.
  • Provided exceptional customer service, addressing passenger needs and inquiries.
  • Maintained cabin cleanliness and organization throughout flights.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Collaborated with all crew members to ensure smooth flight operations.
  • Monitored onboard services to enhance passenger comfort and satisfaction.
  • Participated in pre-flight briefings to understand flight schedules and roles.
  • Adapted to diverse passenger demographics while providing support and assistance.
  • Learned emergency protocols and safety equipment usage for passenger protection.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.

Flight Attendant

SkyWest Airlines
01.2015 - 02.2017
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

Supervisor of Operations

Junes Legal Service Inc.
08.2007 - 01.2015
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Mentored junior staff, enhancing team performance through targeted training sessions.
  • Streamlined operational processes, resulting in improved productivity and reduced downtime.
  • Implemented quality control measures, increasing compliance with industry standards.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Private Pilots License - Aviation

Pilot Training Las Vegas
Las Vegas, NV
04-2025

High School Diploma -

Steele Canyon High School
San Diego
09.2001 - 09.2005

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Hospitality service expertise
  • Food and beverage service
  • Time management
  • Professional appearance
  • Public speaking
  • Safety procedures
  • Cultural awareness
  • Passenger assistance
  • Interpersonal communications
  • Problem-solving
  • Airline operations
  • Multitasking and organization
  • Empathy and patience
  • Emergency medical training
  • Adult AED and CPR
  • Crew resource management

Timeline

Flight Attendant

Southwest Airlines
02.2017 - Current

Flight Attendant

SkyWest Airlines
01.2015 - 02.2017

Supervisor of Operations

Junes Legal Service Inc.
08.2007 - 01.2015

High School Diploma -

Steele Canyon High School
09.2001 - 09.2005

Private Pilots License - Aviation

Pilot Training Las Vegas

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Stefanie Schuff