Stefanie Self
Charleston,MO
Summary
Previous City Clerk with a keen understanding of local ordinances and municipal rules and regulations. Strong bookkeeping, public administration and accounting talents. Well versed at maintaining records, issuing licenses and validating official records. Excellent computer, interpersonal and verbal and written communication skills. Previous jobs, with the City of Charleston, include the City Treasurer, and Human Resource Specialist.
Overview
63
63
years of professional experience
Work History
City Clerk
City Of Charleston
Charleston, MO
05.2017 - 06.2022
- Assisted in budget prep, expenditure review and budget administration.
- Maintained fiscal records and accounts.
- Supported municipal elections by preparing and distributing ballots.
- Worked closely with city personnel in development and interpretation of city and department policies and conferred with legal advisors and city officials regarding management problems.
- Accounts payable.
- Maintained grant records, for federal and state grants.
- Customer service, assisted residents in paying water bills and answered many different questions.
- Updated documents such as municipal codes and city charters.
- Proficient in Microsoft Office, including Excel, and Word.
- Proficient with ten (10) key adding machine, multi line phone, and general office equipment.
- Issued public notification of official activities or meetings.
- Researched information in municipal archives upon request of public officials or private citizens.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Maintained docket calendar and database for city council.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Performed routine data entry or document management.
Customer Service Specialist
City Of Charleston
Charleston, MO
11.1999 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Assisted customers with opening accounts and signing up for new services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Received water payments in person and over phone.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
City Treasurer/Human Resources Specialist
City Of Charleston
Charleston, MO
11.1999 - 05.2017
- Executed financial due diligence tasks on daily basis to maintain optimal company finances.
- Drafted treasury reports to support management decision-making needs.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing and sales tax returns.
- Worked with city manager to create annual budget and track actual expenses against projected expenses.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.
- Advised management regarding significant expenditures to keep operations in line with budget limitations.
- Reviewed documents and data to give accurate presentations and forecasts to upper management.
- Managed budgets, assets, portfolios, accounts payable and receivable and general financial reporting procedures.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
- Created accurate, efficient and compliant completion of monthly financial reporting packages.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Performed budget analysis to control expenditures and predict future budget needs.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained payroll information by calculating, collecting and entering data.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Processed wage garnishments and child support.
- Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Bookkeeper
Flag Stop, Inc.
Charleston, MO
05.1989 - 03.2007
- Posted daily receipts and payments in accordance with corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reconciled and corrected issues with financial records.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Calculated deductions and processed payroll for employees.
- Completed payroll for employees and maintained detailed records of procedures.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MOSkills
- Accounts Payable and Accounts Receivable
- Public Notifications
- City Ordinances Knowledge
- Payment Collection
- Accounting Procedures
- Advanced Excel Spreadsheet Function
- Grant Submissions
- Monthly Financial Statements
Professional References
Michael O'Rourke
Former Attorney for City of Charleston
Charleston MO
573-683-2282
Pam Crawford
Former Owner Flag Stop
Charleston MO
573-683-6201
Richard Goode
Former City Manager
Berryville VA
573-233-4246
Timeline
City Clerk
City Of Charleston
05.2017 - 06.2022
Customer Service Specialist
City Of Charleston
11.1999 - 06.2022
City Treasurer/Human Resources Specialist
City Of Charleston
11.1999 - 05.2017
Bookkeeper
Flag Stop, Inc.
05.1989 - 03.2007
Bachelor of Science - Business Administration
Southeast Missouri State University
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