Stefanie Silva
Meriden,CT
Summary
Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines. A talented leader with analytical approach to business planning and day-to-day n problem-solving. Also an organized and detailed Administrative Specialist with an proven history managing competing priorities in fast-paced and rapidly changing environments. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Recruiter
Westaff
04.2023 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Coordinated schedules to arrange management interviews with applicants.
- Advised managers on best practices to maintain compliance with applicable laws.
- Assisted with writing job postings and job descriptions for boards.
- Completed human resource operational requirements by scheduling and assigning employees.
Administrative Specialist
The Edge Fitness Clubs
01.2022 - 02.2023
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Cross-trained existing employees to maximize team agility and performance
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Would Audit upwards of 50 memberships a day and audit, active/deactivate upwards of 20 training packages daily
- Assisted in organizing and overseeing assignments to drive operational excellence
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Onboarded new employees with training and new hire documentation.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Maximized quality assurance standards and controlled downtime to meet revenue targets.
Multi Unit Team Leader
H&r Block
11.2020 - 01.2022
- Monitored team performance, provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures /quality requirements.
- Worked with team to identify areas of improvement then devised solutions based on findings.
- Built strong relationships with customers through positive attitude/ attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates. Had the #1 store in the East Coast Market in 2021
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Assistant General Manager
The Edge Fitness Clubs
04.2019 - 05.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Supervisor
Edge fitness clubs
Meriden, CT
04.2017 - 04.2019
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
English
University of Connecticut
Psychology
Clark University
2002
Skills
- Microsoft Office
- Administrative Support
- Training Development and Execution
- Employment Verification
- Training and Onboarding
- Client Development
- Talent Acquisition
- Employee and Applicant Assessment
- New Hire Paperwork Processing
- Verbal and Written Communication
- Time Tracking and Payroll Administration
- Team Collaboration
Timeline
Recruiter
Westaff
04.2023 - Current
Administrative Specialist
The Edge Fitness Clubs
01.2022 - 02.2023
Multi Unit Team Leader
H&r Block
11.2020 - 01.2022
Assistant General Manager
The Edge Fitness Clubs
04.2019 - 05.2020
Supervisor
Edge fitness clubs
04.2017 - 04.2019
English
University of Connecticut
Psychology
Clark University
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