Stefanie Smith
Crosby,Minnesota
Summary
To whom this application may concern, I am enthusiastic, ambitious, love to learn new things, love to multitask and am always on the lookout for new challenges. I am a single mother of four adopted boys, two are special needs. Coming across quite some challenges in my life, I became a stronger person. I would love the opportunity to introduce myself to you and become a new asset to your growing team. Thank you for your time Stefanie Smith
Overview
9
9
years of professional experience
Work History
Customer Support Agent
Liveops
Crosby, MN
10.2023 - 04.2024
- Investigated customer issues and escalated complex problems when necessary.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with other departments to resolve customer issues quickly and effectively.
- Suggested potential upgrades or additional products based on individual needs assessment.
- Followed up with customers to ensure their satisfaction with products or services provided.
- Assisted customers in navigating website content for online purchases or inquiries.
- Explained features, benefits, warranties, guarantees, return policies.
- Performed data entry tasks such as entering new account information into databases.
- Processed orders accurately and efficiently within established timelines.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Liveops
Crosby, MN
04.2023 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Visa Fraud Specialist
Concentrix
, USA
05.2022 - 08.2022
- Fraud Specialist and handling calls to place Fraud Tags
- Block cards and advice cardholders (for over 200 different banks) what their next steps would be to follow
- How to obtain a new card, or whom to contact to place a dispute.
TurboTax Technical Support Agent
Working Solutions
10.2018 - 02.2022
- Established a Sub-contracted working relationship w/the Company Working Solutions
- Working for TurboTax as a Support Agent for 3.5 years as a Tier1 agent
- 0.5 years as a T1&2 agent performing several tasks for customers including, but not limited assisting them with their software downloads / installments of software going over their returns or through their returns, looking for forms and helping to implement it, adding payment information, adding and deleting state returns, finding additional credits, directing them to a professional if more complicated situations needed to be addressed.
Fan-Page Administrator and American Manager
IPI Italian Paranormal Investigation Crew
05.2018 - 08.2019
- Manager of the American Fanpage and scheduling interviews
- Working closely with the IPI team together and writing updates
- Making updates when the team goes on which events, if they appear on radio or TV shows and perform all online engagements and posts
- Help the Crew to become popular in the American scene and work on increasing their followers
- List dates for book signing events, or when new episodes, or series are coming out on the web.
Reporter/Supervisor/German-English-Translator
Team Nick Groff
06.2015 - 10.2017
- Among many volunteer duties, I was a supervisor and translator in English/German
- Reporter and short article writer and going to paranormal events to support Nick Groff and Team Nick Groff and write little articles about the events
- Doing this was the best time of my life.
Education
Bachelor of Science - Psychology -
Capella University
12.2025
Associate of Arts - Real Estate -
American Military University
11.2014
Skills
- Communication
- Active listening
- Multitasking
- Sales techniques
- Complaint Handling
- Inbound and Outbound Calling
- Data Entry
- Time management
- Resilience
- Rapport building
- Technology
- Love to educate myself
Timeline
Customer Support Agent
Liveops
10.2023 - 04.2024
Customer Service Representative
Liveops
04.2023 - 10.2023
Visa Fraud Specialist
Concentrix
05.2022 - 08.2022
TurboTax Technical Support Agent
Working Solutions
10.2018 - 02.2022
Fan-Page Administrator and American Manager
IPI Italian Paranormal Investigation Crew
05.2018 - 08.2019
Reporter/Supervisor/German-English-Translator
Team Nick Groff
06.2015 - 10.2017
Bachelor of Science - Psychology -
Capella University
Associate of Arts - Real Estate -
American Military University
Similar Profiles
Ashley FaulknerAshley Faulkner
Customer Service Representative at LiveopsCustomer Service Representative at Liveops
Alice WoodyAlice Woody
Customer Service Representative at LiveopsCustomer Service Representative at Liveops
Vashti SmithVashti Smith
Remote Customer Service Representative On Call at LiveOpsRemote Customer Service Representative On Call at LiveOps
Erica RobinsonErica Robinson
Customer Service Representative at LiveopsCustomer Service Representative at Liveops
Jennifer WadeJennifer Wade
Teacher at Goose Creek CISDTeacher at Goose Creek CISD