Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stefanie S. Sugar

Boynton Beach

Summary

Experienced medical professional with a solid background in patient registration, efficiently managing patient data entry for accuracy and confidentiality. Proficient in patient communication and administrative support, adept at managing patient information for smooth registration process. Reliable team collaborator focused on achieving results and adapting to changing needs. Skilled in data entry and patient interaction with strong organizational skills and attention to detail. Known for effective communication, accuracy in handling patient information, and adaptability in fast-paced environments, ensuring smooth operations and positive patient experiences. Skilled in electronic health records, patient intake, and insurance verification, with a dependable and flexible approach to changing needs. Utilizing effective communication for seamless patient experiences while maintaining knowledge of healthcare administration and compliance requirements.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Patient Registrar II

Bethesda Hospital East Baptist
01.2018 - Current
  • Managed patient registration processes, ensuring compliance with healthcare regulations and standards.
  • Collaborated with medical staff to streamline patient intake procedures and enhance workflow efficiency.
  • Trained new registrars on software systems and best practices for optimal patient data management.
  • Implemented quality control measures to improve accuracy of patient information and reduce errors.
  • Facilitated communication between patients and healthcare providers to resolve registration-related inquiries promptly.
  • Analyzed registration workflows to identify areas for improvement, leading to enhanced service delivery.

Stay at home Mom

N/A
08.2015 - 12.2017

Medical Assistant

Cambridge Medical Group/Primus Medical Group, LLC
06.2011 - 11.2015
  • Delivered high-quality patient care by monitoring vital signs and documenting changes in condition.
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Trained new medical assistants on clinical procedures and office protocols, promoting team efficiency.
  • Implemented process improvements that streamlined patient intake and reduced wait times.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Assisted healthcare providers in patient examinations and procedures, ensuring a smooth workflow.
  • Managed patient scheduling and maintained accurate medical records using electronic health record systems.
  • Phlebotomy, prepare and administer injections
  • Diabetes and glucose monitor education

Medical Assistant

Lieb H. Singer, MD, P.A.
06.2009 - 12.2010
  • Insurance verification/authorization and deductible authorization
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Led initiatives to enhance compliance with safety regulations and quality standards in the clinic.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.

Medical Assistant

Associates in Family Practice
01.2009 - 05.2009
  • Mentored junior staff, fostering professional development and improving team performance through knowledge sharing.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.

Medical Assistant

Wister, Kaplan, Rothschild, Rudikoff, LLC.
12.2003 - 11.2008
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.

Education

Pikesville High School
01.1999

Associates Degree - General Studies

Community College of Baltimore County

Medical Assistant Series - undefined

Community College of Baltimore County
01.2002

undefined

West Virginia University
01.2000

Skills

  • Patient confidentiality
  • Professionalism and ethics
  • Insurance verification
  • Maintaining records
  • Appointment scheduling
  • Processing payment
  • Data entry proficiency
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Documentation accuracy

Certification

CPR-American Heart Association

Timeline

Patient Registrar II

Bethesda Hospital East Baptist
01.2018 - Current

Stay at home Mom

N/A
08.2015 - 12.2017

Medical Assistant

Cambridge Medical Group/Primus Medical Group, LLC
06.2011 - 11.2015

Medical Assistant

Lieb H. Singer, MD, P.A.
06.2009 - 12.2010

Medical Assistant

Associates in Family Practice
01.2009 - 05.2009

Medical Assistant

Wister, Kaplan, Rothschild, Rudikoff, LLC.
12.2003 - 11.2008

Associates Degree - General Studies

Community College of Baltimore County

Medical Assistant Series - undefined

Community College of Baltimore County

undefined

West Virginia University

Pikesville High School