Stefanie Stranger
Massillon,OH
Summary
Dedicated DSP house manager experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds. Focused management professional experienced in maintaining safe and clean environments for owners and guests. Adept at handling private and confidential information with extreme care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
DSP -house Manager
Maylow Care Services
07.2020 - Current
- Improved household efficiency by implementing detailed schedules and routines for staff members.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Coordinated travel arrangements for the family, ensuring seamless transitions between locations and accommodations.
- Oversaw maintenance projects within the home, liaising with contractors to ensure timely completion within budget constraints.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed all intake and discharge paperwork and procedures for residents.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
- Developed and maintained positive relationships with guests, vendors and other external partners to establish rapport.
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
Restaurant Waiter
Kozmos Grille
05.2005 - 08.2009
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Participated in routine inventory checks, minimizing discrepancies in stock levels for smooth operational flow.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new servers on restaurant policies and procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Tool Grinder
Timkensteel
07.2000 - 01.2005
- Improved tool grinding efficiency by optimizing machine setups and utilizing advanced grinding techniques.
- Enhanced workplace safety through regular equipment maintenance and inspections for potential hazards.
- Collaborated with engineers to develop custom tooling solutions for unique manufacturing challenges.
- Increased production quality by regularly monitoring and adjusting grinder settings according to specifications.
- Reduced material waste with precise measurement of tools before and after grinding processes.
- Troubleshot mechanical issues with grinders, minimizing downtime for repairs and improvements.
- Coordinated with other departments for timely delivery of required tools, ensuring minimal disruption to production schedules.
- Managed inventory of tooling supplies, maintaining adequate stock levels for uninterrupted operation.
- Performed regular cleaning and upkeep of work area, promoting a clean and organized environment conducive to efficient production.
- Leveraged fixed or variable measuring instruments to check dimensions and part features.
- Kept equipment in good working order by calibrating settings and performing minor maintenance.
- Blended, buffed or blasted away hanging burrs using abrasives and tools.
- Assessed finished pieces for compliance with standards and removed defective items.
- Consistently met or exceeded performance metrics related to both quality and productivity, contributing to overall departmental success.
- Developed strong working relationships with colleagues across multiple departments, fostering collaboration and effective communication channels.
- Streamlined workflow by organizing tools according to project requirements and priority levels.
Education
12th Grade Graduate - Machine Technologies
Washington High School
Massillon, OH05.2000
Skills
- Team Guidance and Motivation
- Clear Communication
- Laundry and Dry Cleaning
- Decision-Making
- Problem-Solving
- Equipment Maintenance
- Safety protocols
- Elderly assistance
- Household maintenance
- Staff supervision
- Childcare Experience
- Staff Training
- Personal Shopping
- First Aid Training
- Housekeeping
- Grocery Shopping
- Activity Supervision
- Calendar Management
Certification
- DCA - Direct Care Aide
First aid DODD courses
Money management DODD course
Rights and responsibilities DODD courses
Timeline
DSP -house Manager
Maylow Care Services
07.2020 - Current
Restaurant Waiter
Kozmos Grille
05.2005 - 08.2009
Tool Grinder
Timkensteel
07.2000 - 01.2005
12th Grade Graduate - Machine Technologies
Washington High School
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