Stefanie Strom
Riverton,NJ
Summary
Experienced Human Resources and Operations Manager in the construction, manufacturing, and industrial fields and trades, specializing in multi-state, small to mid-size companies.
Hard working, reliable, and resourceful, treating the company as my own by taking pride in my work and consistently showing initiative.
Excellent relationship-building and communication skills, with experience working with diverse populations using industry best practices to drive business goals. Tech savvy with an extensive computer knowledge; proficient in Microsoft Office, Quickbooks, Sage, Paylocity, Paycom, and Service Titan.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Director
Castor Materials Inc.
Philadelphia, PA
08.2019 - Current
- Performs all human resource generalist and administrative duties for (5) parent companies amongst multi-state locations, in construction materials and concrete manufacturing industries
- Provides Labor Relations and Human Resources support for separate entities under the Castor Materials Inc. umbrella and Teamsters Local 107 union (90 employees at 5 locations) through the negotiation and administration of Collective Bargaining Agreements and management of all Human Resources policies and procedures
- Liaison between (12) twelve different departments and (5) five business divisions to improve communications and operations efficiency
- Maintains company compliance with OSHA, Department of Transportation, FMCSA, and local, state and federal laws, in addition to established organizational standards
- Investigates accidents, incidents, and injuries; files and monitors claims for all insurance policies (General liability, commercial auto, workers compensation policies)
- Developed incentive programs for hiring and retaining employees and implemented forward-thinking initiatives that led to full consistent staffing in all departments and a turnover rate of less than 18% throughout the Coronavirus Pandemic
- Labor relations strategist and negotiator for the company at all collective bargaining sessions. Managed the collective bargaining process to drive tighter discipline and better bargaining results
- Develops succession plans, training and development programs, and conducts surveys to ensure appropriate staffing and reduce turnover rate
- Generates financial reports to allocate resources and review budgets. Prepared operating budget of over 3.5M per entity, and managed operational expenditures and spending resulting in a net surplus of 3-5% surplus annually. Projecting a net surplus of 8-10% for this year.
- Handles entire employee lifecycle; Recruitment, interviewing, onboarding, training and development, advancement and termination of employment
- Converted all (5) five companies to Paylocity HRIS/ Payroll system, after previously using all paper filing systems and completing manual processes to issue payroll and track attendance, time-off, and benefits administration
- Responsible for researching, recommending and filing for various governmental programs to obtain grants, monetary awards, and tax breaks and savings for the companies
Human Resources and Office Manager
Patrick J. Kelly Drums, Inc
06.2018 - 08.2019
- Completed Human Resource generalist duties and supported overall operations, customer sales, orders, and outgoing/ incoming shipments for a large industrial drum and tote reconditioning and recycling facility
- Managed day-to-day operations of office in support of shipping yard and manufacturing facility- including maintenance and logistic support (supply, training, facilities, equipment, staffing etc.)
- Resolved issues with customer orders and delays in shipments, consulting with Quality Assurance department daily for feedback on production
- Oversaw all accounting operations, reviewed large purchases with department heads, approving payments, and performing collections for past due accounts
- Conducted performance appraisals, issued disciplinary action, and created safety training program for manufacturing environment in compliance OSHA standards and all local, state, and federal laws
- Recruited, interviewed and onboarded candidates for warehouse, CDL truck driving, diesel mechanic, quality assurance, and office positions and aligning candidate's qualifications with job positions
Operations and Human Resource Manager
Raynor Services
Medford, NJ
08.2015 - 06.2018
- Completed all HR functions, developed sales/marketing plans for new business and recruitment, organized all training & development of staff, and assisted the Owners in every aspect of business decisions for a growing HVAC, electric, and solar company
- Recruited and hired candidates who had necessary job skills and qualifications and matched with company culture- resulting in a 92% average retention rate of new hires within 1 year
- Created and managed In-house hiring event- achieving five new hires for office and technician staff and grew a large candidate pool of applicants for all positions
- Oversaw daily scheduling/logistics and management of service calls, installations, and large projects, including handling of all complaints and issues on job, online reviews, and reputation management
- Training and Development of staff, recruiting, and on boarding of new hires
- Responsible for weekly office and technician meetings- kept staff engaged, created a positive and team oriented atmosphere, implemented an open door policy-developing strong rapport with employees, and practiced consistent training exercises and presentations
- Redesigned processes of Inventory Management and Pricing model, implemented new Company policies, created forms and HVAC/ Electric membership programs that increased sales by 22%
- Considered the "software system guru" ; implemented new software system, created custom service and installation pricebook and service manual and led training of technicians and office staff
Assistant General Manager
Best Western
Bordentown
07.2011 - 08.2015
- Supervised all hotel operations, including guest relations, group sales, front desk, housekeeping, maintenance, restaurant, finances, staffing, training, and development
- Ensured compliance with all policies, laws, and franchise brand requirements; raised Brand Quality Assurance Inspection ratings consistently for four years in a row
- Managed A/P and A/R, all group sales/reservations and meeting room rentals
- Resolved all complaints, monitored guest feedback and increased guests' satisfaction scores by 42% by implementing effective staff training programs and daily room inspections.
Lead Sales Associate
Robert John Russo Art Gallery
03.2007 - 07.2011
- Responsible for all planning, setup, Sales, Marketing, and Art Shows on East Coast; presentation to clients at charity events- raising over $200K for charities such as Ian's Friends Foundation and American Cancer Society
- Sales and inventory management of all artwork
- Worked with designers to match of artwork and frames
- Cold called art shows and clientele, increasing sales, gaining vendor clients
Education
Bachelor of Science degree - Human Resource Management
Cabrini College
Skills
- Tech Savvy and Computer Proficient: Microsoft Office, Quickbooks, Sage, Paylocity, Paycom
- Union Negotiations, Bargaining Agreements and Labor Relations
- Department of Transportation (DOT), FMCSA, Clearinghouse, and other CDL driver compliance
- Compliance Management
- Onboarding, Training and Development
- Compensation and Benefits Administration
- Human Resource Management Software (HRMS)
Certification
Paralegal (2 years)
Logistics Management (6 years)
Office Management (10+ years)
Communication (10+ years)
Hotel General Manager (4 years)
Administrative Assistant (8 years)
Customer Service (10+ years)
Human Resources Management
Management
Benefits Administration
Business Management
Legal Research
Legal Drafting
Warehouse Management
QuickBooks (8 years)
Sage (2 years)
Labor Relations (4 years)
Certifications and Licenses
Substitute Teacher
June 2015
Timeline
Human Resources Director
Castor Materials Inc.
08.2019 - Current
Human Resources and Office Manager
Patrick J. Kelly Drums, Inc
06.2018 - 08.2019
Operations and Human Resource Manager
Raynor Services
08.2015 - 06.2018
Assistant General Manager
Best Western
07.2011 - 08.2015
Lead Sales Associate
Robert John Russo Art Gallery
03.2007 - 07.2011
Bachelor of Science degree - Human Resource Management
Cabrini College
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