Stefanie Swinney
Abilene,TX
Summary
Dynamic optician with extensive experience at Walmart, excelling in customer service and optical dispensing. Proven ability to enhance patient satisfaction through personalized frame selections and effective upselling of lens options. Skilled in optical measurements and insurance verification, contributing to a significant increase in repeat business and customer loyalty.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Optician
Walmart
Abilene, TX
09.1996 - 12.2025
- Guided customers in choosing eyewear tailored to their style preferences and prescription requirements.
- Performed basic frame adjustments to ensure proper fit and comfort for clients.
- Supported the dispensing of lenses by measuring and fitting eyewear accurately.
- Learned to operate optical equipment, including lensometers and autorefractors.
- Maintained organized inventory of frames and optical supplies in showroom.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance store presentation and merchandise displays.
- Gained knowledge of optical terminology and product features through ongoing training sessions.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Maintained safe, clean and organized environment to increase patient comfort.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Learned new catalog of items to present current options to patients.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Implemented customer feedback system to gather insights on service improvement, leading to enhanced customer service protocols.
- Improved efficiency in optical lab by streamlining lens cutting and fitting processes.
- Optimized display of eyewear collections, making it easier for customers to navigate options and make selections.
- Tailored eyewear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
- Reduced wait times for eyewear adjustments and pickups by implementing efficient workflow in service area.
- Managed inventory effectively, ensuring diverse and adequate selection of eyewear for various customer preferences and prescriptions.
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Developed and maintained strong relationships with eyewear suppliers, ensuring timely and cost-effective procurement of high-quality products.
- Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
- Enhanced patient satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Aided in selection of eyeglass frames based on customer preferences.
Education
Basics
Cisco Junior College And American Commercial College
Abilene, TXSkills
Customer service
Optical measurements
Insurance verification
Computer skills
Repairing glasses
Optical dispensing
Insurance billing
Adjusting eyewear
Retail sales
Optical orders
Progressive lenses expertise
Transaction processing
Frame selection
Order preparation
Product upselling
Contact lens
Supply management
Optical equipment operation
Eyewear brands
Display building
Eye health assessment
Optical terminology
Prescription interpretation
Eyewear trends
Corrective lens options
Multifocal lenses
Eyeglass repair
Frame fitting
Attention to detail
Quality control
Patient history documentation
Fittings
Frame repair
Billing processing
Data verification
Analytical thinking
Insurance approvals
Certification
ABO Certified
Timeline
Optician
Walmart
09.1996 - 12.2025
Basics
Cisco Junior College And American Commercial College