Christopher Thornburgh
Altamonte Springs,FL
Summary
Self-motivated professional seeking a challenging position in professional sales and/or management role where I can leverage my extensive experience in generating multimillion-dollar cosmetic surgical/non-surgical sales. Background in increasing profits, reducing costs and transforming customer service standards. Proven track record of multiple successful business ventures and leading teams of professionals to maximize profits and deliver success.
Overview
19
19
years of professional experience
Work History
Founder, Owner, President
New Image Cosmetic Surgery & Medical Spa
2008.01 - 2023.01
- Established, owned, and served as president of a thriving surgical center and medical spa, overseeing all aspects of operations, including strategic direction, financial management, regulatory compliance, and personnel leadership. Demonstrated entrepreneurial vision and leadership, driving business growth and maintaining a reputation for excellence in patient care and service delivery.
- Top sales agent for the facility, contributing to over $32 million in cosmetic non-surgical and surgical sales. Cultivated strong customer relationships by delivering exceptional service and results, leading to a high rate of repeat business where satisfied patients returned for additional services.
- Spearheaded the company's growth from inception to over $2.8 million in annual sales, achieving consistent annual growth. Leveraged strategic planning, market analysis, and innovative sales initiatives to expand market share and drive sustainable revenue growth.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified business development challenges and customer concerns for proactive resolution.
- Proficient in verbal communication and adept at utilizing excellent phone skills to establish rapport and build trust with patients. Skilled at guiding individuals through the sales funnel, addressing concerns, and creating a comfortable environment conducive to making informed purchase decisions.
- Proficient in a wide range of cosmetic surgery and non-surgery procedures and demonstrated track record of effectively communicating the benefits of these services and equipment to clients, resulting in successful sales and client satisfaction.
Owner/Operations Manager
Hair Growth Center of America, Inc.
2004.01 - 2008.01
- Founded, owned, and served as president of a successful chain of hair restoration centers offering both surgical and non-surgical options Led the expansion to six locations and achieved annual sales exceeding $8.5 million
- Demonstrated strategic leadership, operational excellence, and a commitment to client satisfaction, establishing the centers as industry leaders in hair restoration solutions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations. Discovered areas of improvement by generating quarterly operational and sales reports.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Top sales agent, consistently delivering exceptional results with annual sales exceeding $6.5 million. Demonstrated expertise in building client relationships, understanding their needs, and effectively promoting products or services to drive revenue growth and exceed sales targets.
- Seasoned in effective communication, specializing in converting leads and ensuring seamless consultation bookings. Spearheaded the design, execution, and team instruction on inbound call protocols, driving a substantial increase in consultation scheduling rates.
Education
Bachelor of Science - Marketing
University of Central Florida
Orlando, United States08.1986
Skills
- Knowledgeable in Non-Surgical Equipment: Various lasers for hair removal, tattoo removal and skin rejuvenation, Cool Sculpting, Ultherapy, Radio Frequency like RF Microneedling, Vanquish ME, and Emsculpt Neo and Zerona Lipo Laser.
- Proficient in Aesthetic Pro Scheduling Software
- Injectables Dermal fillers: Voluma XC, Juvéderm, Restylane, Radiesse, Bolotero • Neurotoxins: Botox, Xeomin, Dysport
- Other Services: IV Therapy, Chemical Peels, Hydra Facials, Geneo Facial and Massage Therapy
- Hair services: Laser Hair Therapy, Pro Scope,FUE Follicular Unit Extraction, Hair Transplant surgery
- Operations Management
- Revenue development
- Business Administration
- Customer Acquisition
- Marketing
- Personnel Management
- Expert in Medical/Spa Facility Experience
Timeline
Founder, Owner, President
New Image Cosmetic Surgery & Medical Spa
2008.01 - 2023.01
Owner/Operations Manager
Hair Growth Center of America, Inc.
2004.01 - 2008.01
Bachelor of Science - Marketing
University of Central Florida
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