Stefanie Villarreal
Houston,TX
Summary
Proven leader and efficient organizer, I excelled at Residence Inn by Marriott, enhancing team performance and guest satisfaction through meticulous supervision and training. Expert in linens management and stain removal, my innovative cleaning practices significantly improved operational efficiency. Skilled in staff scheduling and supply management, I consistently delivered exceptional service, demonstrating strong interpersonal and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Delivery Driver
Door Dash
Houston, TX
11.2019 - Current
- Delivered packages and food to customer doorsteps and business offices.
- Read maps, GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Courtyard by Marriott
Laundry
Cypress, TX
01.2021 - 05.2024
- Wash and dry linen
- Separate the dirty linen from towel, sheets, top sheets, and blanket. Make sure the do have bad stains.
- Have to treat the stain linen .
- Fold and organize the linen in the housekeeping stockrooms
- linen count
- Housekeeping make beds when they're short-handed
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Towneplace and Suites by Marriott
Housekeeper
Houston, TX
06.2019 - 01.2021
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance
- Clean check out for the next guest
- You fresh guest rooms, replenish what they need in their rooms. Like toilet papers new towels change of sheets, vacuuming, sweeping, mopping, and taking out the trash
- deep cleanings.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Housekeeping Supervisor/ Breakfast Attendant
Residence Inn by Marriott
Corpus Christi, TX
06.2013 - 05.2019
- Completed schedules, shift reports, and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
Shoe Department Lead
Sears Department Store
Corpus Christi, TX
06.2009 - 01.2010
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Assembled promotional displays to increase brand awareness and attract customers.
- Participated in weekly sales meetings to discuss performance goals and strategies.
Cashier Assistant
Burlington Coat Factory Department Store
Corpus Christi, TX
04.2003 - 05.2009
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Retrieved items for customers and verified prices.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked with other associates to support cashiers and management needs.
- Bagged items securely to minimize breakages and reduce losses.
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Trained new cashier team members in customer service and money handling processes.
Education
W.B. Ray H.S.
Corpus Christi, TX05.2000
Skills
- Task assignment
- Cleaning practices
- Staff Scheduling
- Ordering cleaning supplies
- Supply Management
- Machine Maintenance
- Machinery Operation
- Laundry folding and storage
Reference
- Arlene Lorilla: housekeeping supervisor: (832) 965-9228
- Mr. B: maintenance supervisor: (504) 912-8731
- Purvi Bhakta: owner/operation manager: (361) 442-0208
Timeline
Courtyard by Marriott
Laundry
01.2021 - 05.2024
Delivery Driver
Door Dash
11.2019 - Current
Towneplace and Suites by Marriott
Housekeeper
06.2019 - 01.2021
Housekeeping Supervisor/ Breakfast Attendant
Residence Inn by Marriott
06.2013 - 05.2019
Shoe Department Lead
Sears Department Store
06.2009 - 01.2010
Cashier Assistant
Burlington Coat Factory Department Store
04.2003 - 05.2009
W.B. Ray H.S.