Stefanie Weishahn
Woodland,CA
Summary
Passionate and professional representative equipped with administrative and customer service expertise. Dedicated to cultivating positive relationships and prioritizing patient care by supporting their individual needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Customer Service Representative I
Moda Health Plans
01.2022 - 07.2023
- As customer service representative handled high call volume, approximately 30 incoming calls per day, pertaining to member eligibility, benefit quotes, claim details, premium payments and reinstatement issues
- Every call followed strict adherence to research and compliance of company Policies and Procedures
- Competent in MS Office, including Excel spreadsheets
- Managed two monitors in each call while navigating several software programs to support member issues with confidence and professionalism
- Strong oral and written communication and documentation on each call
- Work independently and as team player.
- Stayed calm under pressure and successfully dealt with difficult situations.
Home Care Concierge
Touchmark at Fairway Village
02.2021 - 11.2021
- Responsibilities include, but not limited to, navigating Outlook to schedule and update the Concierge calendar & Home Solutions software
- Accurately invoiced client visits
- Skillfully answered phones, filed, managed office equipment, and maintained required paperwork
- Worked one-on-one with families and residents/clients to establish care plans
- Assisted in new hire recruitments, maintained new employee and client packets
- Stocked office supplies and performed varied daily tasks and projects with minimum supervision
- Red Cross First Aid Certified instructor for Touchmark employees.
Home Health Supervisor Administrative Assistant
Touchmark at Fairway Village
01.2019 - 05.2020
- Created appointment schedules for therapist and their clients
- Ordered and tracked nurse/patient supplies
- Executed Excel spreadsheet design
- Streamlined and lead nurse-group communication via text and oral communication
- Oversaw payroll and scanned documentation support
- Operated Home Solutions to maintain clinical and financial updates
- Responsible for answering phones and communication between healthcare providers, patients, and families for seamless coordination of care.
- Developed and organized resource information for therapist out in field.
Life Enrichment Coordinator/Health & Fitness Desk
Touchmark at Fairway Village
08.2016 - 01.2019
- Compassionate coordinator in Memory Care
- Planned monthly Google calendars and creatively designed bulletin boards
- Facilitated “Memories in the Making,” watercolor class established by The Alzheimer’s Association
- Developed and implemented inclusive daily fitness and craft activities for disabled and dementia residents
- At Health and Fitness Center fulfilled front desk member services by processing membership payments
- Tracked and handled required paperwork, and class participation through Excel software
- Oversaw safety and cleanliness of gym environment
- Responsible for pool safety and achieved systematic chemical adjustments as needed.
- Ensured compliance with applicable regulations pertaining to activity programming in senior living communities.
- Served as resource for staff members seeking guidance on incorporating life enrichment principles into their daily interactions with residents.
- Coordinated transportation logistics for off-site excursions, maximizing accessibility for all interested residents while ensuring safety protocols were maintained at all times.
- Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
Life Enrichment Coordinator
Rose Schnitzer Manor Assisted Living
01.2015 - 12.2015
- Creatively planned and implemented activities
- Developed weekly activity calendars and monthly newsletters through Excel and Google docs
- Led small groups, passionately encouraged resident and staff involvement.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
- Promoted positive environment within facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
Research Assistant
Portland State University Institute On Aging
05.2014 - 01.2015
- As Research Assistant worked independently and with creative team to perform qualitative research projects for Multnomah County, Oregon State, and Federal departments on Public Health issues in aging
- Performed transcription, operated Excel, and technical hardware to transfer audio interviews into template form
- Interviewed aging adults, while working with translators of variety of languages to understand cultural differences and capture key information for improving resources for aging population
- Scheduled appointments with test subjects over phone and through email.
- Implemented ethical guidelines throughout all stages of research process, fostering responsible conduct in scientific pursuits.
Hospice Aide, Shared Housing
Private Family
04.2011 - 03.2012
- Lived and shared year of life in hospice care situation
- As live-in companion executed cooking, shopping, and cleaning
- Integrated fitness fun and activities of daily living
- Cared for companion by driving to store, doctor’s appointments, and to pick up medication
- Advocated and interacted with team of hospice nurses, family members, and caregivers to promote happy and peaceful environment in end-of-life care plan
- Improved companion's satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
Office Manager for Naturopathic Doctor
Dr. Chris Booren
04.2005 - 06.2009
- At front desk, I welcomed all with smile and friendly manner
- Clearly conveyed doctor's instructions to patients
- Navigated Medisoft- patient software program, diligently handling all insurance claims, month-end reports, and patient statements
- Mixed herbal tinctures, ordered supplies, restocked inventory, and set-up blood draw and IV therapy stations
- Certified office phlebotomist.
- Updated reports, managed accounts, and generated reports for company database.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
B.S. in Public Health Studies; Concentration in Aging Services -
Portland State University
Portland, Oregon05.2017
Skills
- Customer Relations
- Healthcare Operations
- Regulatory Requirements
- Medical Condition Coding Software
- Critical Thinking
- Employee Training Program
- Employee Work Scheduling
- Records Management
- Wellness Services
- Telephone Etiquette
- Payment Collection
- Patient Education
Certification
- Red Cross Certified instructor in First Aid/AED and Emergency Care
- CITI training (Collaborative Institutional Training Initiative) for students conducting no more than minimal risk research curriculum and HIPAA Privacy Protections
- TULIP certification for better Parkinson’s care
- Training and practice in The Transcendental Meditation Program
Timeline
Medical Customer Service Representative I
Moda Health Plans
01.2022 - 07.2023
Home Care Concierge
Touchmark at Fairway Village
02.2021 - 11.2021
Home Health Supervisor Administrative Assistant
Touchmark at Fairway Village
01.2019 - 05.2020
Life Enrichment Coordinator/Health & Fitness Desk
Touchmark at Fairway Village
08.2016 - 01.2019
Life Enrichment Coordinator
Rose Schnitzer Manor Assisted Living
01.2015 - 12.2015
Research Assistant
Portland State University Institute On Aging
05.2014 - 01.2015
Hospice Aide, Shared Housing
Private Family
04.2011 - 03.2012
Office Manager for Naturopathic Doctor
Dr. Chris Booren
04.2005 - 06.2009
B.S. in Public Health Studies; Concentration in Aging Services -
Portland State University
- Red Cross Certified instructor in First Aid/AED and Emergency Care
- CITI training (Collaborative Institutional Training Initiative) for students conducting no more than minimal risk research curriculum and HIPAA Privacy Protections
- TULIP certification for better Parkinson’s care
- Training and practice in The Transcendental Meditation Program
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