STEFANIE WOOTEN
Phoenix,AZ
Summary
Effective Communication | Employee Onboarding | Data Management | HRIS Employee Data Maintenance Resourceful coordinator dedicated to improving candidate and employee experiences and streamlining internal workflows. More than 20 years of experience in customer service that includes 2 years experience in recruiting, interviewing, and human resources field. Reliable and dependable candidate seeking opportunity to expand skills and ready to take on challenges in a position using problem-solving and task prioritization skills to support team success. Considered hardworking, ethical, and detail-oriented.
Overview
14
14
years of professional experience
Work History
Scheduling Coordinator
Teri's Health Services
Phoenix, AZ
04.2023 - Current
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Provided reminder calls to clients prior to scheduled visits.
- Completed timely changes and updates to schedules in central scheduling system.
- Resolved customer complaints or answered customers' questions.
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Copied and faxed important information for patient and client records.
- Collaborated with other departments to coordinate resources when necessary.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Talent Acquisition Coordinator
TaxAct (a subsidiary of Blucora)
Remote, AZ
11.2021 - 03.2023
- Support the Talent Acquisition team with daily operations
- Collaborate with recruiters and hiring managers to deliver exemplary service to candidates
- Oversaw hiring and onboarding processes for the Tax Expert Program and contractors
- Collaborated with stakeholders to maintain workflows as well as maintain practices across the business to increase efficiency, accuracy, and flow
- Led the onboarding processes for 300+ seasonal employees each tax season
- Partnered with the HR department to streamline and navigate data management and file maintenance efforts to include daily data entry and employee data maintenance within Workday.
- Maintained a database of current and prospective candidates; tracked progress throughout the hiring process.
Scheduling/Intake Coordinator
Dr. Livi Mobile Doctor
Phoenix, AZ
03.2017 - 11.2021
- Delegated work to staff, setting priorities and goals.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Provided information and resources to individuals, families, and groups seeking assistance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Answered phone calls to provide assistance, information and medical personnel access.
- Resolved customer complaints or answered customers' questions.
- Actively sought out opportunities for professional development through continuing education courses or workshops.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Assisted in developing policies and procedures related to intake processes.
Customer Service Representative
Lincare
Peoria, AZ
09.2013 - 03.2017
- Supported the company by running the front office
- Answered multi-line phone system, confirmed, and processed all incoming orders, worked aging reports, verified both private and Medicare insurance, and ordered all office supplies as well as all special-order equipment and supplies for patients as prescribed by the physicians
- Worked with patients and/or caregivers by troubleshooting non-working equipment.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
Patient Care Coordinator
Gabol Distribution
03.2010 - 08.2013
- Supported the front office by answering their multi-line phone system, scheduling the service representatives for hospital and home delivery of DME equipment as well as for in-person pickup, verifying both private and Medicare insurance, ordering all office supplies and equipment, and processing all the orders for DME equipment along with keeping the inventory up to date to keep up with demand.
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Processed patient intake information and updated medical records prior to treatment.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Skills
- MS Office and Workday Proficient
- Consistently high work standards
- Results-oriented, hardworking, team player
- Excellent organization and time management
- Written and oral communication
- Active Learner
- Compassionate towards others
- Attention to detail
- Recruiting and onboarding
- Software: Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, OneNote) Adobe, Smartsheet, Workday
- Calendar Management
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Interpersonal Relationships
- Schedule Management
- Phone Inquiries
- Scheduling
- Patient Scheduling
- Customer Relationship Management
Accomplishments
Leadership Training for Managers through Dale Carnegie (2010)
Personal Information
Title: HUMAN RESOURCES AND TALENT ACQUISITION COORDINATOR
Timeline
Scheduling Coordinator
Teri's Health Services
04.2023 - Current
Talent Acquisition Coordinator
TaxAct (a subsidiary of Blucora)
11.2021 - 03.2023
Scheduling/Intake Coordinator
Dr. Livi Mobile Doctor
03.2017 - 11.2021
Customer Service Representative
Lincare
09.2013 - 03.2017
Patient Care Coordinator
Gabol Distribution
03.2010 - 08.2013
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