Stefanie Bouldin
Cumming,GA
Summary
Dynamic Event Planning and Coordination Specialist with a proven track record at Companies as; Marriott International, Inc., Keeneland Association and Hilton Worldwide, enhancing attendee experiences and driving revenue growth through meticulous logistics management and exceptional communication skills. Proficient in Microsoft Office, interpersonal skills, vendor negotiations and digital marketing, excelling in transforming client visions into memorable events, achieving cost savings and surpassing client satisfaction targets. This approach has consistently resulted in increased client satisfaction and cost savings. Detail-oriented team player with strong organizational and Managerial skills, with the ability to handle multiple projects simultaneously with a high degree of accuracy and passion.
Overview
16
16
years of professional experience
Work History
Banquet and Event Coordinator
Event Tenders, Event Staffing In Kentucky, Ohio And Nationally
08.2021 - Current
- Provided exceptional customer service throughout the entire event planning process, leading to repeat business and referrals.
- Conducted site visits for prospective clients, showcasing the venue''s features and capabilities.
- Negotiated contracts with vendors, achieving favorable terms that benefited both parties.
- Coordinated staff scheduling and assignments, optimizing team performance during events.
- Designed creative event themes and décor concepts, impressing clients with unique experiences.
- Streamlined event planning processes for improved efficiency and client satisfaction.
- Worked closely with culinary teams to design customized menus tailored to each event''s specific needs and preferences.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with sales teams to secure new business opportunities and drive revenue growth.
- Monitored and controlled event expenditures to meet budgets.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Analyzed event costs to identify areas of improvement and cost savings.
- Trained and supervised event staff to complete tasks on time.
- Implemented protocols and procedures to effectively manage planning process.
Catering and Events Manager
Hilton Worldwide Hotels
01.2020 - 06.2021
- Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.
- Implemented innovative marketing strategies to attract new clientele and expand business reach.
- Developed strong relationships with vendors, resulting in cost savings and reliable services.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
- Collaborated closely with culinary teams to create customized menus that delighted guests while adhering to dietary restrictions.
- Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
- Addressed any client concerns promptly leading to positive feedback from satisfied clients.
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
Catering and Event Coordinator
Keeneland Association
03.2017 - 06.2020
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Brainstormed and implemented creative event concepts and themes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Managed event logistics and operations.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Orchestrated logistics for international conferences, ensuring compliance with various countries' regulations and cultural norms.
- Developed comprehensive risk management plans to minimize potential disruptions during high-profile events.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
Sales and Events Marketing Manager
Kentucky Horse Park
05.2017 - 05.2019
- Optimized sales team performance through regular coaching sessions, goal-setting exercises, and performance reviews.
- Utilized data-driven insights to refine targeting efforts for promotional materials, resulting in higher conversion rates from prospects to customers.
- Delivered exceptional event experiences by overseeing all aspects of event production from concept to execution.
- Developed comprehensive post-event reporting packages that provided stakeholders with valuable insights into attendee engagement, satisfaction, and areas for improvement.
- Increased sales revenue by developing and implementing strategic marketing plans for events and promotions.
- Managed budgets for multiple events simultaneously, ensuring cost-effectiveness without compromising the overall experience.
- Secured sponsorships and negotiated contracts to support the financial success of each event.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Event Specialist/Event Operations Manager
Marriott International, Inc.
05.2013 - 03.2017
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated florists, photographers, and musicians for events.
- Managed event logistics and operations.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Planned large-scale events such as trade shows, conferences and meetings.
- Managed budgets effectively, optimizing resource allocation for maximum impact on events.
- Elevated guest satisfaction by addressing concerns promptly and professionally during events.
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Ensured smooth event operations through diligent coordination with vendors and staff members.
- Coordinated schedules and timelines for events.
- Created detailed timelines and budgets for events to meet all deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Sales Manager
Hampton Inn By Hilton
01.2011 - 04.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Event Coordinator/Front Office Manager
HL Nebblette Center
11.2008 - 12.2010
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Brainstormed and implemented creative event concepts and themes.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Enhanced attendee experience by meticulously planning and executing event logistics.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
- Developed comprehensive risk management plans to minimize potential disruptions during high-profile events.
- Utilized social media to promote events and increase attendance.
- Oversaw event registration process by collecting and tracking attendee information.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
Education
Bachelor of Arts - Data Analytics
Southern New Hampshire University
Hooksett, NH08.2022
Associate of Science - Accounting And Business Management
University of Kentucky
Lexington, KY01.2009
Skills
- Logistics Management
- Excellent Communication
- Microsoft Office
- Catering Coordination/ Menu development
- Corporate Events Planning/ Special events planning
- Budgeting and finance
- Vendor Relationship Management/ Vendor negotiation
- Staff Management
- Event Planning Expertise/ Contract Negotiations
- Events logistics management/Registration management
- Digital Marketing/ Event Marketing/ Market Analysis
- Business Administration/Operations Oversight
Timeline
Banquet and Event Coordinator
Event Tenders, Event Staffing In Kentucky, Ohio And Nationally
08.2021 - Current
Catering and Events Manager
Hilton Worldwide Hotels
01.2020 - 06.2021
Sales and Events Marketing Manager
Kentucky Horse Park
05.2017 - 05.2019
Catering and Event Coordinator
Keeneland Association
03.2017 - 06.2020
Event Specialist/Event Operations Manager
Marriott International, Inc.
05.2013 - 03.2017
Sales Manager
Hampton Inn By Hilton
01.2011 - 04.2013
Event Coordinator/Front Office Manager
HL Nebblette Center
11.2008 - 12.2010
Bachelor of Arts - Data Analytics
Southern New Hampshire University
Associate of Science - Accounting And Business Management
University of Kentucky
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