Stefanie Cardillo
Rehoboth Beach,DE
Summary
Attentive and proactive District Manager with 13 years of experience overseeing business operations, spearheading inventory control and managing employee relations. Well versed in evaluating sale metrics, performing store audits, conducting safety assessments, and budget operations.
Overview
19
19
years of professional experience
Work History
District Manager
Bell Nursery
10.2017 - 05.2024
- Supervised 11 garden centers in Delaware and Eastern Shore, overseeing all expenses, personnel, visual merchandising, and business partner relationships.
- Received HOMER and GOLDEN TICKET awards for highest sales increase: Mid Atlantic Region 2021, 2022
- Emphasized inventory quality and quantity by conducting store audits to maintain appropriate product mix and prevent subpar displays or incorrect stock levels from impacting sales negatively.
- Maintained accurate inventory levels by comparing On Hand (OH) reports across locations and investigating discrepancies within district. Prioritized visits to stores with high workloads but low profit margins to reassess scheduling, review product quality, and identify and solve any issues affecting performance.
- Ensured consistent execution of merchandising across all locations, following Planogram (POG) standards, and maintained high-quality signage in garden centers to enhance visual appeal for shoppers, facilitating easy navigation and top-notch service, resulting in increased live goods sales for Home Depot.
- Received HOMER and GOLDEN TICKET awards for Best In Class Merchandising at 5 stores from 2021-2023
- Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Fostered employee engagement through programs like MICROSOFT TEAMS, established consistent email communication for each store to share expectations, conducted weekly conference calls, and hosted "lunch and learns" for directives. Celebrated successes, provided opportunities for team discussion and feedback, and offered incentives such as "MASTER OF MERCHANDISING" awards recognized on Bell's social media. Advocated for competitive compensation by gathering data on surrounding pay rates, onboarding/training costs for new hires, and competitive wages to retain employees. Allowed for increased employee retention, more experienced team.
- Participated in Field Council Team and led COMMUNICATION group, collaborating with employees entire company via MICROSOFT TEAMS. Introduced new business communication model focused on reducing email frequency by highlighting negative impact on productivity, introduced concept of company intranet to limit interruptions, encourage employee engagement, provide necessary information with out negatively impacting efficiency
- Mentored and promoted top-performing sales and account management employees to leadership roles, contributing to company growth. Mentored new DMS on weekly call during COVID at request of Market Manager, providing guidance on prioritizing administrative work, progressive coaching, requesting products, reading reports, and seasonal recruitment.
Territory Manager
Bell Nursery
10.2014 - 10.2017
- Managed 6 locations
- Held annual spring kick-off meetings with store managers to discuss upcoming seasons using PowerPoint presentations. Conducted training sessions for Garden associates at store level to enhance product knowledge and plant health. Collaborated with management at each location to address concerns, ensuring strong retail presence for Bell Nursery and increased profits.
- Formulated sales strategy based on research on consumer buying trends and market conditions, leading to highest sales increase in Mid-Atlantic region in 2016.
- Recruited up to 30 seasonal staff members, reviewed applications, conducted phone screenings, interviews, and selected candidates best suited for roles.
- Conducted annual performance reviews, using SMART goals to assess performance, discussed core competencies that drove sales, and aligned with company goals and procedures.
- Partnered with HR to write and deliver progressive coaching when employee was not in compliance, outlining what improvements needed to be made in order for expectations to be met going forward.
Store Supervisor
Bell Nursery
03.2011 - 10.2014
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
- Participated in ongoing professional development opportunities to stay current with industry trends, best practices, and emerging technologies for continued growth as supervisor.
- Trained team members in successful strategies to meet operational and sales targets.
- Received MVP of MID ATLANTIC in 2013
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Administrative Assistant
Insight Global
Arlington, VA
12.2004 - 08.2008
- Quickly mastered and adjusted to new technology and software applications, which varied with each assignment. Employed Microsoft Excel, Microsoft Word, and Quickbooks for data entry.
- Digitized client records using spreadsheet designed at previous position. Improved efficiency and streamlined the process by eliminating the time previously spent on creating documents from scratch for each business. Optimized existing spreadsheets for better tracking and analysis of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Education
Communication Studies
Virginia Tech
Blacksburg, VASkills
- Recruiting and Hiring
- Goal Setting and Performance Metrics
- Sales management
- Client Relationship Building
- Inventory Management
- Employee Retention
- Operations Management
- Interpersonal Communication
- Employee Scheduling
Additional Information
- Train the Trainer: Carrots and Sticks Don't Work
- Learning Central: The Emotional Skills Of A Manager
- Learning Central: Conflict Management Series
- Learning Central: Leadership and Empowerment Series
- Learning Central: Business Communication Skills
- Learning Central: An Effective Leader's Guide to Time Management
- Learning Central: Coaching Your Team To Higher Performance
- Learning Central: Human Resources
Timeline
District Manager
Bell Nursery
10.2017 - 05.2024
Territory Manager
Bell Nursery
10.2014 - 10.2017
Store Supervisor
Bell Nursery
03.2011 - 10.2014
Administrative Assistant
Insight Global
12.2004 - 08.2008
Communication Studies
Virginia Tech
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