STEFANIE AMEND
Royal Palm Beach,FL
Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Swarovski
Store Manager
Palm Beach Gardens, FL
11.2009 - 09.2012
Managed one of Swarovski's Top volume store's in the South Florida District. Exceeded plan from $680,000 to $938,000 in annual sales in2010/2012. Met deadlines for operational/Administrative structure such as, staff scheduling, payroll budgeting, monthly /quarterly sales tracker, Profit and loss reports, network/recruiting logs and organized new employee orientation schedules for all new hires. Coordinate meetings with District Manager on recruiting plans for all open positions and training schedule for existing sales and management staff. Worked with Kronos Payroll/attendance softwear and consistently kept payroll percentage down on a monthly basis. Facilitated all new employee orientations to foster a positive team attitude. Worked with staff on selling technique such as add on, closing the sale, relationship Building and product knowledge.
City Furniture
Showroom Manager
West Palm Beach, FL
01.2004 - 11.2009
A mentor and leader in a high volume furniture environment. Prospect customers, process finance applications, present furniture and consultin designing various schemes to meet customer's home/business furnishing needs. Demonstrate leadership by training new sales associates on closing techniques, product knowledge, AS/400 computer system, and prospecting customers. Professionally handle any customer issues and reversing potential cancellation orders into sales. Involved in LMS training, a program used to notify and educate associates about newly released products. Work with customers on color, space planning, decorative and accessory options within their budget. Building professional relationships with new and existing clientele to produce maximum productivity. Check over sales associate orders before delivery to ensure accuracy. Worked with Design team on showroom floor plan to highlight new arrivals, Promotions, and clearance items.
Express
Hiring Manager
Palm Beach Gardens, FL
10.2001 - 01.2004
Assisted the Store Manager in managing the operational execution of the store implementing staff scheduling, Payroll budgeting, district training scheduling, and networking logs. Conducted scheduled Interviews and hosted open house Interviews for sales associate and management. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Hired employees and initiated the new hire paperwork process. Set Salary standards and worked closely with District Manager on budget depending volume of the store. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Conduct Training seminars with all employees with visual standards and new fashion trend launches. worked with Individual coaching to enhance selling skills and customer service skills.
Education
High School Diploma - Communications
Broward Community College
1993
Skills
- Benefits and payroll coordination
- Detail-oriented
- Payroll processing/Kronos
- Time management
- Staff recruiting and retention
- Exit interviews
- Employee coaching
- Problem-solving skills
Timeline
Swarovski
Store Manager
11.2009 - 09.2012
City Furniture
Showroom Manager
01.2004 - 11.2009
Express
Hiring Manager
10.2001 - 01.2004
High School Diploma - Communications
Broward Community College