Stefanie L. Corbino
Spring Hill,FL
Summary
Organized and dedicated, Experienced Professional, with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner, Photographer
Loving Moments Photography
10.2010 - Current
- Professional photographer specializing in Maternity, Newborn, Child & Family portraiture.
- Direct sales of photography services and products, generating consistent business growth through successful sales, marketing, and networking strategies.
- Provide superior customer service experience, enhancing growth in both repeat business and client referrals.
- Accounting and bookkeeping skills for freelance business handling.
- Management of contracts, documents, releases, and agreements on file.
- Social media management and website development and imagery.
- Photographed high-quality images for various print and digital projects.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Proficient in Adobe Photoshop and Creative Cloud Software.
- Trained new photographers in use of camera equipment and editing software.
Personal Vehicle Driver, Seasonal
United Parcel Service, UPS
10.2022 - 01.2023
- Responsible for unloading and sorting packages from UPS facility or assigned location.
- Obtained signatures from customers upon delivery of goods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Drive and navigate assigned routes, delivering designated packages to homes and businesses in efficient and timely manner, while providing exceptional customer service
- Maintained current driver's license with reliable and insured vehicle, and good driving record.
- Knowledge and use of DIAD, Delivery Information Acquisition Device.
- Maintained and completed daily vehicle inspections, conference calls and adhered to all safety regulations required by UPS.
- Maintained high performance in fast-paced environment.
Administrative Assistant
Lotus Dermatology I Center For Aesthetic Plastic Surgery
04.2022 - 09.2022
- Performed all check-in and checkout duties to include: entering required patient information into EMR system, scheduling appointments, collecting co-payments, and handling prescriptions.
- Provided exceptional customer service while greeting and assisting up to 115+ patients per day infront office.
- Responsible for multi-line phone system; routing incoming calls, delivering messages to staff and making all necessary daily outbound calls needed.
- Reconciled all cash and credit transactions and conducted end of day accounting and balance reports.
- Obtained and verified patient insurance eligibility and benefits through variety of online provider portals.
- Performed all administrative duties including: scanning, printing, copying, faxing, handling correspondence, interoffice communications to staff, chart preparation, and filing.
- Managed electronic fax que to include: referrals, medical records, pathology and lab reports, pharmacy requests, and authorizations.
- Reinforced and upheld patient confidentiality as required by HIPAA privacy laws and practice.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate all requests.
ESE Paraprofessional II
Hernando County School District
08.2021 - 10.2021
- Assisted lead teachers to provide for physical and instructional needs of all students while rotating classes throughout school day.
- Assisted in supervising students throughout school day, both inside and outside classroom, including lunchroom, bus duty, playground, and community.
- Utilized available technology tools to engage students in learning and further academic development.
- Assisted various special needs students to meet academic objectives, learn basic social skills and transition from codependency to dependency.
- Frequently acted as independent substitute teacher for class of 20+ students in Kindergarten and First Grade.
- Responsible for establishing and maintaining procedures and timelines for instruction/intervention for leading MTSS groups.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Provided individualized reading, writing and math instruction to support student development including assisting with lesson planning and materials preparation.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Delivery Expert, Customer Service
Domino's
01.2021 - 07.2021
- Demonstrated ability to answer phones promptly and professionally, take meal orders using computerized POS, and assist kitchen staff.
- Maintained current driver's license with reliable and insured car and good driving record.
- Efficient cash handling, cash drops, and reconciliation acumen.
- Assisted in keeping store clean and stocked.
- Maintained accurate logs of deliveries and trips, providing details to manager at end of shifts.
- Demonstrated strong multitasking skills, excellent time management, friendly customer service and ability to work both independently and part of a team environment.
- Received shipments and placed items in proper areas to restock and organize restaurant and kitchen.
Owner, Operator
Happy Home Day Care
07.2008 - 09.2010
- Daily operation of state licensed child care home for children, infant to 10 years old.
- Completed coursework through Department of Children and Families & Early Learning Collation, passing all required Child Care Competency exams to become certified and licensed by the State of Florida.
- Courses included:
- Health, Safety, and Nutrition
- Identifying and Reporting Child Abuse and Neglect
- Child Growth and Development
- Behavioral Observation and Screening in Child Care
- Family Child Care Home Rules and Regulations
- First Aide, CPR/AED certified (Infant, Child and Adult)
- Maintained compliance with all rules and state regulations for day care activities per State of Florida regulations, including Safety Plans.
- Maintained Attendance Logs, Accidents Reports, and Personal Profiles with required Emergency Contact Information.
- Meal planning and preparation, creating weekly menus, following recommended guidelines on nutrition
- Activity planning to include enriching activities to help children develop fine and gross motor skills.
Claims Service Assistant, Bodily Injury Claims
State Farm Insurance
05.2006 - 07.2008
- Generated correspondence including disclosure letters, formal requests for information, and other paperwork
- Made outbound telephone requests to obtain medical records, police reports, and general claim information
- Managed department print queue, attaching necessary documents to correspondence prepared by claim representatives.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Front lobby reception duties included: multiline switch board, checking visitors in/out using computer system.
- Completed clerical tasks such as filing, copying, and distributing mail.
Customer Service & Operations Supervisor
Circuit City
10.2004 - 05.2006
- Responsible for all functions of customer service desk, frequently standing in as manager on duty for entire store.
- Responsible for customer support, including complaint resolution, sales, refunds, and adjustments.
- Cashiering, including cash register reconciliation and end of day reports for all store departments.
- Maintained employee files, including processing new hire and termination paperwork.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
High School Diploma -
Osceola High School
Seminole, FLAssociate of Arts - Elementary Education
St. Petersburg College
Seminole, FLAssociate of Science - Business Administration
Pasco Hernando Community College
New Port Richey, FLSkills
- Proficient with computer technology, including Microsoft Office Suite and Adobe Photoshop
- Reliable, excellent time management and organizational skills
- Pleasant, positive, and professional telephone personality
- Strong communication and listening skills
- Accurate and responsible cash handling, basic bookkeeping and accounting support
- Coaching/mentoring, relationship building, training experience, supervision abilities
- Administrative procedures and duties; Inventory management
- Confidentiality and data protection experience
- Ability to remain professional and calm while working under pressure or stressful situations
- Motivated self-starter with aptitude for problem solving and learning new skills quickly
Certification
- Para Pro Assessment Certification
- DCF and ELC Childcare Competency Courses and Exams Completed
Timeline
Personal Vehicle Driver, Seasonal
United Parcel Service, UPS
10.2022 - 01.2023
Administrative Assistant
Lotus Dermatology I Center For Aesthetic Plastic Surgery
04.2022 - 09.2022
ESE Paraprofessional II
Hernando County School District
08.2021 - 10.2021
Delivery Expert, Customer Service
Domino's
01.2021 - 07.2021
Owner, Photographer
Loving Moments Photography
10.2010 - Current
Owner, Operator
Happy Home Day Care
07.2008 - 09.2010
Claims Service Assistant, Bodily Injury Claims
State Farm Insurance
05.2006 - 07.2008
Customer Service & Operations Supervisor
Circuit City
10.2004 - 05.2006
High School Diploma -
Osceola High School
Associate of Arts - Elementary Education
St. Petersburg College
Associate of Science - Business Administration
Pasco Hernando Community College
- Para Pro Assessment Certification
- DCF and ELC Childcare Competency Courses and Exams Completed
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