Stefanie M. Zook-Brown
Summary
Motivated college freshman with a passion for criminal justice seeking a position that supports studies and offers opportunities for growth and advancement. Committed to leveraging education and adapting to career goal changes, eager to secure a full-time role presenting professional challenges. Strong interpersonal skills, effective time management, and problem-solving expertise, confident in ability to contribute to a dynamic work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Tech
Piedmont East Side Hospital
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Med Tech
Harrison Senior Living
09.2017 - Current
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Continuously improved skills through ongoing education and professional development courses.
Direct Patient Care
Park Place Nursing and Rehabilitation Center
12.2022 - 12.2023
- Streamlined workflow processes to enhance efficiency, allowing more time for direct patient care.
- Delivered high-quality direct patient care during emergency situations, calmly managing crisis events to ensure optimal outcomes.
- Implemented efficient documentation systems, reducing administrative workload for ophthalmologists and allowing them to focus on direct patient care.
- Assisted healthcare providers with data collection, enabling them to focus on direct patient care and decision-making processes.
- Collaborated with interdisciplinary healthcare teams for optimal patient outcomes by participating in regular meetings and sharing insights from direct patient care experiences.
- Supported nursing staff with direct patient care tasks when necessary, contributing to a more efficient workflow.
- Prioritized patient safety through diligent attention to detail during all aspects of direct patient care.
- Implemented time-saving strategies for administrative processes, allowing more focus on direct patient care activities.
Customer Service
H. Kyle Woodley Custom Builders
04.2022 - 12.2022
- Addressed individual client concerns promptly, demonstrating commitment to excellent customer service.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Provided exceptional customer service, resolving inquiries and issues on spot.
- Developed customer service abilities through assisting visitors and handling inquiries.
- Increased client satisfaction by providing excellent customer service.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Provided exceptional customer service, resolving complaints and inquiries professionally and quickly.
- Provided exceptional customer service, promoting repeat business from satisfied clients.
Health Technician, CNA SSA
Coatesville VA Medical Center
11.2017 - 02.2022
- Provided support in emergency situations, ensuring timely and effective patient care.
- Supported medical research efforts by accurately collecting and cataloging specimen samples.
- Collaborated with interdisciplinary team members to develop comprehensive healthcare plans for patients.
- Enhanced patient satisfaction with compassionate communication and attentive care during procedures.
- Contributed to patient rehabilitation with therapeutic exercises and monitoring progress.
- Increased patient understanding of diagnosis and treatment options with clear, empathetic explanations.
- Provided compassionate support to patients during difficult health situations, promoting trust and rapport building with the healthcare team.
- Enhanced team collaboration by sharing insights from patient care experiences in team meetings.
- Supported efficient clinic operations, scheduling appointments and managing patient flow.
- Streamlined patient data entry, significantly reducing wait times for treatment.
- Participated in ongoing professional development opportunities to stay current on industry trends and maintain expertise in Health Technician role.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Evaluated patient histories and medical records for accuracy and completeness.
Certified Nursing Assistant
Jennersville Regional Hospital
10.2011 - 09.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Education
Associates of Science - Criminal Justice
Gwinnett Technical College
04.2026
Skills
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- ADL support
- Infection control
- Emergency response
- Team collaboration
- Safety protocols
- Time management
- Heavy lifting
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing CN0014230346, 12/19/12, 02/02/26 GA
- CPR/AED Certification
- First Aid Certification
- Basic Life Support Certification (BLS)
Timeline
Patient Care Tech
Piedmont East Side Hospital
11.2023 - Current
Direct Patient Care
Park Place Nursing and Rehabilitation Center
12.2022 - 12.2023
Customer Service
H. Kyle Woodley Custom Builders
04.2022 - 12.2022
Health Technician, CNA SSA
Coatesville VA Medical Center
11.2017 - 02.2022
Med Tech
Harrison Senior Living
09.2017 - Current
Certified Nursing Assistant
Jennersville Regional Hospital
10.2011 - 09.2017
Associates of Science - Criminal Justice
Gwinnett Technical College
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