Stefanie Nuñez
IT and Customer Support Specialist
Hayward,CA
Summary
Adaptive and versatile customer service professional with four years of experience in the IT industry. Seeking to work in an environment that will allow me to lead, challenge, and be challenged, while implementing my versatile skill-set to contribute to the continued growth and success of the organization and team.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Server, Bartender, Host
Market Broiler
Fremont, CA
10.2019 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept register accurate through correct billing, payment processing and cash management practices.
IT Logistics Technician
Facebook Inc. on behalf of Milestone Technologies
Fremont, CA
01.2019 - 09.2019
- Conducted equipment deployment and IT services, including desk-side IT troubleshooting support, desk setup configurations, phone provisioning, and quick fix requests; supporting over 1,000 users across two campuses.
- Completed and supervised all IT equipment requests across two campuses; managed data entry of new orders, labeled containers and placed in accurate storage locations.
- Conducted and loaded all inbound-outbound IT requests, which included receiving and processing equipment to different sites and delivering shipments to stock rooms and local help desks.
- Restocked, tracked and troubleshot eight IT vending machines between two sites, three times daily.
- Ensured accuracy of two stockroom inventory locations for monthly and general inventory cycle counts.
Customer Support Specialist
Harborside Health Center
San Jose, CA
05.2017 - 12.2018
- Answered over 90 calls daily, managed voicemails and emails, registered new patients, and facilitated purchases.
- Maintained patient database by keeping each customer record updated, while maintaining strict confidentiality with patient information; adhering to all legal standards of discussing medicine over the phone.
- Increased sales and patient satisfaction by recognizing opportunities to upsell items accordingly; explaining new sales, procedures, and any company updates to patients.
- Completed transactions using POS system and aided guests in purchasing merchandise based on their needs.
- Quality tested new software for new patient profile database and POS system, and reported bugs to engineers Community Operations.
Community Operations Specialist
Facebook Inc. on behalf of Russell Tobin & Associates
Menlo Park, CA
10.2016 - 05.2017
- Worked on a global, internal Facebook project with a mission-driven and security-sensitive operations team.
- Maintained a 90% average in individual project metrics and policy, focusing on tone, quality and responsiveness.
- Communicated directly with clients, merchants and internal teams (agents, engineers and product managers) to find creative ways to identify, assess and solve open-ended problems and improve operational functions.
- Managed global e-commerce payment transactions for user purchases and conducted risk analysis to monitor trends of abusive and fraudulent activity.
- Handled high volume activity in deadline-oriented situations, while working closely with cross-functional product teams to identify trends and insights into user needs.
- Trained new hires on day-to-day operations, internal tools and project metrics.
Equipment Maintenance Technician
Google Inc. on behalf of Astreya Partners
Mountain View, CA
10.2015 - 10.2016
- Configured, replaced, and upgraded hardware inside conference rooms, Tech Talk rooms and user desk setups.
- Responsible for over 10,000 onsite Google user requests; support included troubleshooting during confidential meetings, inventory requests and setups, and any other requests requiring after-hour implementation.
- Used ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).
- Utilized Inventory Data management software to maintain inventory levels, accuracy and workflow.
- Deployed and installed hardware and software for new buildings prior to their first day of business.
IT Operations Intern
Pure Storage
Mountain View, CA
01.2015 - 07.2015
- Procured and tracked up to $40,000 in IT supplies four times a week; ie: laptops, monitors, and required supplies for headquarters, national offices and remote users.
- Ensured an exceptional onboarding experience to over 200 new-hires, contractors, and interns by configuring their workstations, and troubleshooting any needs.
- Quality assurance tested new software and hardware used by IT Department and company before official rollout, which led to the implementation of the company’s first official and organized asset tracking software.
- Scheduled meetings, team-building events, lunches, managed Corporate IT Calendar, and organized the internal employee profile database.
IT Trainee
San Jose, CA
09.2014 - 07.2015
- Refined professional skills, excelled in business communication and IT in a year-long training program.
- Utilized leadership skills in countless group projects to ensure a successful, team-oriented product.
- Gained extensive hands-on experience with computer hardware and software.
- Became proficient in all Microsoft Suite, Apple and Windows OS, and all Google services.
- Created various independent and group websites using HTML and CSS coding.
- Received awards for "Top Performer in Business Communication" and "Perfect Attendance".
Education
High School Diploma -
Pegasus High School
San Jose, CA 08.2010 - 04.2014
Business Communications
Foothill Community College
San Jose 09.2014 - 07.2015
IT, Business Communications Certification
Year Up Silicon Valley
San Jose, CA 09.2014 - 07.2015
Skills
Customer Service
undefinedTimeline
Server, Bartender, Host
Market Broiler
10.2019 - Current
IT Logistics Technician
Facebook Inc. on behalf of Milestone Technologies
01.2019 - 09.2019
Customer Support Specialist
Harborside Health Center
05.2017 - 12.2018
Community Operations Specialist
Facebook Inc. on behalf of Russell Tobin & Associates
10.2016 - 05.2017
Equipment Maintenance Technician
Google Inc. on behalf of Astreya Partners
10.2015 - 10.2016
IT Operations Intern
Pure Storage
01.2015 - 07.2015
Business Communications
Foothill Community College
09.2014 - 07.2015
IT, Business Communications Certification
Year Up Silicon Valley
09.2014 - 07.2015
IT Trainee
09.2014 - 07.2015
High School Diploma -
Pegasus High School
08.2010 - 04.2014
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