Stefanie S. Helfer
Saint Peters,MO
Summary
Knowledgeable candidate who brings highly-developed business sense and creative problem-solving skills. Quickly assesses operational needs and develops innovate strategies that successfully increase productivity and efficiency. Organized and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
6
6
years of post-secondary education
Work History
Manager/Training Supervisor/Funeral Director
Park Lawn Corporation
03.2010 - Current
- Displays highest level of professionalism and sensitivity when dealing with grieving family members.
- Arrange funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Supports grieving family through journey in assistance with creating obituary to properly memorialize their loved one.
- Promotes funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Arranges clergy, music, programs, printing, flowers, and other service details for clients.
- Communicates with insurance companies to secure death benefits for payment of services.
- Completes death certificates, burial permits and other legal documents for families.
- Works with cemeteries to schedule grave openings and closings.
- Manages funeral home location yearly budget to maintain a successful operation of revenue and profits.
- Manages funeral director staff, front line staff, and support staff.
- Conducts orientation training for new employees, including OSHA, FTC, NFDA, and MFDEA. Assesses new employees skills and strengths to provide customized training.
- Collaborates with company leaders and department managers to determine training needs to ensure education of positions and quality of job performance.
- Updates employees with latest policies, procedures and compliance standards.
- Provides recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Selects and/or writes appropriate curriculum for specific course topics.
- Creates and maintains detailed training records and reports for management review.
- Schedules and coordinates training sessions, including booking facilities and arranging catering.
Bereavement Coordinator/Volunteer Coordinator
AmHeart Hospice
02.2008 - 03.2010
- Applied suitable interventions to meet needs of patients and families and demonstrated understanding of community health, welfare and social agencies.
- Accepted different lifestyles, cultures, beliefs and values and seamlessly adapted bereavement support to accommodate individual needs.
- Completed follow-up assessments and coordinated resources and referrals based on assessment.
- Relayed clinical review to bereavement team and coordinated orientation, education and development of team members and volunteers.
- Planned, coordinated and facilitated bereavement groups and delivered ongoing compassionate support to bereaved.
- Developed and implemented onboarding and orientation programs for new employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Coordinated and delivered seminars throughout the community related to healthcare, caregiving, and hospice.
Property and Leasing Manager
Mullenix Corporation
10.1999 - 02.2008
- Managed and maintained a 576 unit apartment community and surrounding grounds.
- Developed annual operating budgets and forecasts, and weekly marketing and leasing plans.
- Managed development and retention of employees, hiring process, comprehensive training programs, state and federal regulations,certifications, company policies, and office procedures.
- Handled resident service requests promptly and appropriately, and communicated with maintenance staff for schedule of repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
Education
Master of Arts - Professional Counseling
Lindenwood University
Saint Charles, MO 06.2009 - 05.2012
Bachelor Of Applied Science - Gerontology
Lindenwood University
Saint Charles, MO 08.2006 - 05.2009
Skills
- Active Listening
- Professional Services Marketing
- Critical Thinking
- Knowledge of Software Program
- MS Excel, Word, PowerPoint, Publisher
- Customer Response
Timeline
Manager/Training Supervisor/Funeral Director
Park Lawn Corporation
03.2010 - Current
Master of Arts - Professional Counseling
Lindenwood University
06.2009 - 05.2012
Bereavement Coordinator/Volunteer Coordinator
AmHeart Hospice
02.2008 - 03.2010
Bachelor Of Applied Science - Gerontology
Lindenwood University
08.2006 - 05.2009
Property and Leasing Manager
Mullenix Corporation
10.1999 - 02.2008
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