Summary
Overview
Work History
Education
Skills
Timeline
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Stefanie Thomas Cortez

OZONE PARK,NY

Summary

To obtain a position where I can utilize my excellent interpersonal and communication skills to provide exceptional service.

Overview

11
11
years of professional experience

Work History

Home Health Aide

Freedom Care
09.2020 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Provided mobility assistance such as walking and regular exercising.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Monitored client health by performing routine pulse, temperature and blood pressure checks.
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Documented vital statistics and coordinated with health care providers.

Cashier

Golden Farms Market
01.2023 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.

Assistant Manager

Build-A-Bear Workshop
11.2017 - 01.2023
  • Supervise a team of 2 to 4 workers at a time
  • Count registers and prepare daily bank deposits
  • Developed strategy to increase sales and drive profits.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Address and resolve various customer questions and concerns
  • Set up promotional displays and restock product
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Achieve sales goals
  • Leading a high performing team
  • Delivering fun, memorable experiences
  • Demonstrate an appreciation for children of all ages
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Cashier

McDonald's Fast Food Restaurant
08.2015 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Babysitter

N/A
04.2014 - 08.2016
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Planned fun outings and educational activities to keep children entertained.
  • Monitored children's play activities to verify safety.
  • Taught children basic life skills, manners and personal hygiene.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Summer Camp Staff Member

YABC
01.2013 - 09.2014
  • Led groups of children safely through variety of camp activities.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Monitored participation in recreational activities to provide assistance to participants.
  • Transported and escorted program participants to and from activities and on field trips.
  • Prepared reports for management regarding status and progress of recreational activities.

Education

High School Diploma -

Richmond Hill High School
Richmond Hill, NY
08.2015

Skills

  • Retail Store operation
  • Sales & Marketing tactics
  • Task Prioritization
  • Team Collaboration
  • Time Management
  • Active Listening
  • Critical Thinking
  • Leadership

Timeline

Cashier

Golden Farms Market
01.2023 - 03.2023

Home Health Aide

Freedom Care
09.2020 - Current

Assistant Manager

Build-A-Bear Workshop
11.2017 - 01.2023

Cashier

McDonald's Fast Food Restaurant
08.2015 - 04.2019

Babysitter

N/A
04.2014 - 08.2016

Summer Camp Staff Member

YABC
01.2013 - 09.2014

High School Diploma -

Richmond Hill High School

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Stefanie Thomas Cortez