Stefanija Gjosheva Rakic
HR Manager
Skopje
Summary
Motivated and Results-driven HR Manager with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Adept at managing end-to-end HR operations, fostering a positive workplace culture, and ensuring compliance with labor laws.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
HR Manager & Business Partner in Production
Zito Luks S.A Skopje
8 2021 - Current
- Led recruitment, onboarding, and employee relations initiatives, ensuring alignment with company culture and goals.
- Developed and implemented HR policies, procedures, and compliance strategies to support organizational objectives.
- Managed performance appraisal systems, career development programs, and employee engagement activities to enhance workforce productivity.
- Oversaw payroll, benefits administration, and HRIS management, ensuring accurate and timely processing.
- Provided guidance and support to management on employee relations, conflict resolution, and legal compliance.
Administrative Manager
Kuzman Josifovski- Pitu
05.2016 - 08.2021
- Oversaw daily office operations, ensuring efficient workflow and resource management.
- Managed budgets, procurement, and vendor relations to optimize cost-effectiveness and service quality.
- Implemented and maintained administrative systems, policies, and procedures to support business objectives.
- Coordinated facility management, including maintenance, safety protocols, and space planning.
- Supervised administrative staff, provided training, and conducted performance evaluations to enhance team productivity.
Information Specialist
Skopje City Mall
09.2014 - 05.2016
- Assisted customers with information on store locations, promotions, and mall services, ensuring a positive visitor experience.
- Managed parking payment systems, including processing payments, troubleshooting issues, and providing receipts.
- Handled customer inquiries and complaints related to parking and mall services, coordinating with relevant departments for swift resolution.
- Maintained records of parking transactions and prepared reports for mall management.
- Ensured the information desk operated smoothly, providing up-to-date knowledge on mall events, store changes, and security procedures.
Education
Lawyer Bar Exam - Legal
Ministry of Justice of North Macedonia
08.2018 - 05.2019
Lawyer Bar Exam - Legal
Ministry of Justice of North Macedonia
08.2018 - 05.2019
Master Studies - Corporate Law
Faculty of Law, Justinian's Primus
01.2013 - 04.2015
Bachelor of Science - Law
Faculty of Law, Justinian's Primus
04.2010 - 04.2013
Skills
Employee Relations
HR policies and procedures
Performance Management
Benefits Administration
Recruitment Strategies
Training programs
Organizational Development
Payroll
Company policies
Employee evaluations
Languages
English
Proficient
C2
Serbian
Proficient
C2
Spanish – beginner
Intermediate
B1
Whyme
As a person, I am obsessed with checklists, so setting goals, prioritizing, and completing tasks always felt like a challenge for me. As an HR professional I enjoy being able to help people fulfill their potential by hiring the right people and then helping them thrive in their jobs. HR allows me to express my personality every day. I love the day to day tasks we engage in and helping to solve the problems that may arise. By nature, I am eager to learn anything new and in this field, there is always something new. I am a strong believer in teamwork and I tend to prioritize my teammates' opinions and accomplish things together. Some of my strongest assets are paying attention to detail, analyzing, problem-solving, so it fit right in the job description. So don't hesitate to call, I'm always open to answer any questions you might have
Nonformaleducation
- Public procurement, Ministry of Finance, 05/2018, 06/2018
- Bulats Exam, British Council, 08/2019, 08/2019
- Management Skills, Motiva Education and Training centar, 10/2018, 10/2018
- Building a positive communication climate, Motiva Education and Training centar, 10/2018, 10/2018
- HR Management, Motiva Education and Training centar, 10/2018, 10/2018
- Microsoft Office, Algoritam Education and Training Centar
Interests
Traveling, swimming, reading
Timeline
Lawyer Bar Exam - Legal
Ministry of Justice of North Macedonia
08.2018 - 05.2019
Lawyer Bar Exam - Legal
Ministry of Justice of North Macedonia
08.2018 - 05.2019
Administrative Manager
Kuzman Josifovski- Pitu
05.2016 - 08.2021
Information Specialist
Skopje City Mall
09.2014 - 05.2016
Master Studies - Corporate Law
Faculty of Law, Justinian's Primus
01.2013 - 04.2015
Bachelor of Science - Law
Faculty of Law, Justinian's Primus
04.2010 - 04.2013
HR Manager & Business Partner in Production
Zito Luks S.A Skopje
8 2021 - Current
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