STEFANNI COLON
Chicago
Summary
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills.
Hardworking employee with customer service, multitasking. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Personal Care Assistant
Department of Human Services
Chicago
11.2019 - Current
- Assisted clients with daily living activities and personal hygiene.
- Maintained accurate records of client care and progress notes.
- Collaborated with healthcare professionals to coordinate care plans.
- Administered medications following prescribed schedules and guidelines.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Recorded client status progress and challenges in logbooks and reports.
Cashier
Wagreens
Chicago
01.2019 - 01.2021
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and recommendations.
- Maintained a clean and organized checkout area for optimal service.
- Restocked merchandise on shelves to ensure availability for customers.
- Managed returns and exchanges following store policies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register operations and balanced cash drawers daily.
Manager
METRO PCS WIRELESS
Chicago
11.2015 - 03.2017
- Resolve customer complaints regarding sales and service.
- Oversee regional and local sales managers and their staffs.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Managed daily operations in a fast-paced wireless retail environment.
- Trained and mentored staff on customer service best practices.
- Coordinated team schedules to optimize workforce efficiency.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Route auditor
DR.PEPPER SNAPPLE
Northlake
06.2014 - 10.2015
- Conducted financial audits to ensure compliance with company policies.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Maintained organized records of daily transactions and deposit slips.
- Monitored cash drawer for accuracy during shifts and end-of-day balancing.
- Entered data into the computer system to update customer accounts.
- Verified cash, checks and other documents for accuracy.
Sales Representative
CRICKET WIRELESS AND BEYOND
Chicago
10.2012 - 06.2014
- Greet customers and ascertain what each customer wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Compute sales prices, total purchases and receive and process cash or credit payment.
- Answer questions regarding the store and its merchandise.
- Inventory stock and requisition new stock.
- Clean shelves, counters, and tables.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
High school -
ORR HIGH SCHOOL
CHICAGO, ILLINOISSkills
- Effective communication
- Team collaboration
- Cash handling
- GREAT Customer service
- Bilingual communication
- Performance tracking
- Systems and software expertise
Timeline
Personal Care Assistant
Department of Human Services
11.2019 - Current
Cashier
Wagreens
01.2019 - 01.2021
Manager
METRO PCS WIRELESS
11.2015 - 03.2017
Route auditor
DR.PEPPER SNAPPLE
06.2014 - 10.2015
Sales Representative
CRICKET WIRELESS AND BEYOND
10.2012 - 06.2014
High school -
ORR HIGH SCHOOL