Stefanny Batista
Pensacola
Summary
Experienced customer service and office management professional with a robust background in team leadership, compliance, and operational efficiency. Proven ability to recruit, train, and supervise teams, ensuring high standards of customer service and adherence to company policies. Adept at developing and implementing training programs, managing daily operations, and resolving escalated customer issues. Demonstrated expertise in regulatory compliance and office management, with a strong focus on teamwork, collaboration, and continuous improvement. Certified Notary Public in the State of Florida.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Specialist
Freedom Forever Solar
07.2024 - Current
- Manage residential solar project lifecycles from contract to installation, ensuring regulatory compliance and operational efficiency.
- Coordinate cross-functional teams, including engineering, permitting, and field operations, to meet project deadlines.
- Maintain clear communication with homeowners to provide updates, address concerns, and ensure satisfaction throughout the project.
- Utilize project management software to track progress and update internal systems.
- Collaborate with sales and leadership to resolve escalations and improve internal workflows.
Customer Service Manager / Compliance
Meraki Solar
07.2021 - 07.2024
- Recruit, train, and supervise customer service representatives.
- Conduct regular performance evaluations and provide feedback and coaching.
- Develop and implement training programs to enhance team skills and knowledge.
- Oversee daily operations of the customer service team.
- Monitor and manage customer service metrics, including response times and customer satisfaction scores.
- Handle complex and escalated customer service issues and complaints.
- Ensure compliance with company policies and procedures.
- Develop, implement, and update compliance policies and procedures.
- Communicate compliance policies effectively across the organization.
- Ensure policies are understood and adhered to by all employees.
Office Manager
All Pro Roofing
09.2017 - 04.2019
- Oversee daily office operations and procedures to ensure efficiency and productivity.
- Manage and maintain office supplies inventory, ordering new supplies as needed.
- Coordinate and schedule meetings, appointments, and travel arrangements.
- Prepared and/or pulled all documents necessary for roofing (e.g., N.O.C. and permits).
- Resolved customer inquiries and complaints requiring management-level escalation.
- Received payments from homeowners and financial loan companies.
- Assist in onboarding new employees, including orientation and training.
Office Manager / Dispatcher
Pronto Dumpsters LLC
04.2013 - 08.2017
- Supervise and support office staff, providing guidance and feedback.
- Foster a positive and collaborative office culture.
- Plan and oversee office staff meetings and training sessions.
- Schedule and dispatch dumpsters to appropriate locations according to customer requests, specifications, or needs.
- Maintain records of dispatching activities, vehicle or equipment usage.
- Prepare daily work and run schedules.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
Education
High School Diploma -
Lake Howell High
Winter Springs, FLSkills
- Teamwork and Collaboration
- Coaching and Mentoring
- Documentation and Reporting
- Work Planning and Prioritization
- Office Operations Management
- Payment Processing
- Regulatory Compliance
- Documentation management
- Scheduling expertise
- Project management
Certification
Notary Public (State of Florida) September 2021
Timeline
Project Specialist
Freedom Forever Solar
07.2024 - Current
Customer Service Manager / Compliance
Meraki Solar
07.2021 - 07.2024
Office Manager
All Pro Roofing
09.2017 - 04.2019
Office Manager / Dispatcher
Pronto Dumpsters LLC
04.2013 - 08.2017
High School Diploma -
Lake Howell High
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