STEFANNY E. SILVA

Served as a trusted advisor to small business clients with annual revenues up to $1mm , providing tailored financial guidance and strategic solutions to support growth and stability.

Manage a portfolio of business clients, developing deep relationships through proactive outreach and needs-based conversation.

Identify and recommend appropriate banking, credit, cash management, and merchant services products to meet client objectives.

Partner with internal teams such as lending, treasury, and investments to deliver holistic financial solutions.

originate small business loans and lines of credit, including SBA-backed options, ensuring thorough financial analysis and risk assessment.

Stay informed on market trends and regulatory changes to provide up to date advice and maintain compliance.

• Manage client portfolios of annual revenues of $50m to $1mm and scale companies to save, borrow, and invest for their current and future needs.
• Leverage bank’s resources to identify trends in industry and potential opportunities for clients and prospects.
• Establishing strong partnerships with Financial Advisors and Commercial Business Bankers.
• Dedicated to scheduling appointments through cold calling and referring to business partners.
• Experience with business and consumer product knowledge.
• Confident in speaking with all clients regarding their personal and business financial goals.
• Perform above 100% of Goal.

• Executed the bank's risk culture and strived for operational excellence.
• Served as point of contact for Financial Advisor providing dedicated operational and sales support to multiple Financial Advisors.
• Built relationships with individual clients to meet their financial needs.
• Managed financial center traffic, appointments and outbound calls effectively.
• Grow business knowledge and network by partnering with experts in small business, lending and investments.
• Leveraged financial partners such as: Lending, Small Business and Investments when opportunities were uncovered during client meetings.
• Maintained working knowledge of products and lending services to best meet client needs.
• Collaborated with financial center team to develop best practice techniques to drive optimal excellence.
• Administered client complaints and maintained a high level of customer satisfaction.
• Assisted clients with cash and non-cash transactions within compliance and risk limits.

• Processed transactions such as cash and check deposits, withdrawals, change orders and payments.
• Recorded balances and transactions with accuracy and attention to detail.
• Identified sales opportunities to increase overall banker conversion rate.
• Obtained supervisor limits to mitigate and approve high risk transactions.
• Scheduled and conducted monthly audits for operational efficiency.

• Gained market share by educating potential clients through financial literacy workshops.
• Generated new business through cold calling and prospecting clients through networking events.
• Fostered strong partnerships with teammates and the ability to build sincere rapport with client contacts.
• Maintained KYC and AML compliance with every client and business entity.
• Processed new account onboarding for clients personal, business and estate purposes accounts.
• Recommended appropriate account services to customers based on financial situation and communicate benefits to achieve client goals.