STEFANNY E. SILVA
Lynwood,CA
Summary
Six years of banking experience with a focus on client management and data integrity. Proven ability to enhance customer experiences through effective collaboration and attention to detail. Strong skills in active listening, developing client-centric solutions, and delivering clear communication. Dedicated to building positive client relationships and ensuring high-quality data standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Solution Advisor
Bank of America
07.2024 - Current
- Served as a trusted advisor to small business clients with annual revenues up to $1mm , providing tailored financial guidance and strategic solutions to support growth and stability.
- Manage a portfolio of business clients, developing deep relationships through proactive outreach and needs-based conversation.
- Identify and recommend appropriate banking, credit, cash management, and merchant services products to meet client objectives.
- Partner with internal teams such as lending, treasury, and investments to deliver holistic financial solutions.
- Originate small business loans and lines of credit, including SBA-backed options, ensuring thorough financial analysis and risk assessment.
- Stay informed on market trends and regulatory changes to provide up to date advice and maintain compliance.
Relationship Manager Business Owner Specialist
Bank of America
11.2021 - 07.2024
- Manage client portfolios of annual revenues of $50m to $1mm and scale companies to save, borrow, and invest for their current and future needs.
- Leverage bank’s resources to identify trends in industry and potential opportunities for clients and prospects.
- Establishing strong partnerships with Financial Advisors and Commercial Business Bankers.
- Dedicated to scheduling appointments through cold calling and referring to business partners.
- Experience with business and consumer product knowledge.
- Confident in speaking with all clients regarding their personal and business financial goals.
- Perform above 100% of Goal.
Relationship Banker
Bank of America
12.2020 - 11.2021
- Executed the bank's risk culture and strived for operational excellence.
- Served as point of contact for Financial Advisor providing dedicated operational and sales support to multiple Financial Advisors.
- Built relationships with individual clients to meet their financial needs.
- Managed financial center traffic, appointments and outbound calls effectively.
- Grow business knowledge and network by partnering with experts in small business, lending and investments.
- Leveraged financial partners such as: Lending, Small Business and Investments when opportunities were uncovered during client meetings.
- Maintained working knowledge of products and lending services to best meet client needs.
- Collaborated with financial center team to develop best practice techniques to drive optimal excellence.
- Administered client complaints and maintained a high level of customer satisfaction.
- Assisted clients with cash and non-cash transactions within compliance and risk limits.
Client Service Representative
Bank of America
05.2019 - 12.2020
- Processed transactions such as cash and check deposits, withdrawals, change orders and payments.
- Recorded balances and transactions with accuracy and attention to detail.
- Identified sales opportunities to increase overall banker conversion rate.
- Obtained supervisor limits to mitigate and approve high risk transactions.
- Scheduled and conducted monthly audits for operational efficiency.
Financial Advisor
Primerica
01.2017 - 01.2019
- Gained market share by educating potential clients through financial literacy workshops.
- Generated new business through cold calling and prospecting clients through networking events.
- Fostered strong partnerships with teammates and the ability to build sincere rapport with client contacts.
- Maintained KYC and AML compliance with every client and business entity.
- Processed new account onboarding for clients personal, business and estate purposes accounts.
- Recommended appropriate account services to customers based on financial situation and communicate benefits to achieve client goals.
Skills
- Customer Focus
- Establishing Trust
- Critical Thinking
- Attention to details
- Banking Operations
- Time Management
- Relationship Building
- Business Analytics
- Fluent English and Spanish
- Operational Risk Management
- Communication Skills
- Money handling
- Financial services
- Data quality management
- Multitask
Certification
- Notary Public
- Commission No. 2466330, valid until Oct 12, 2027
Timeline
Business Solution Advisor
Bank of America
07.2024 - Current
Relationship Manager Business Owner Specialist
Bank of America
11.2021 - 07.2024
Relationship Banker
Bank of America
12.2020 - 11.2021
Client Service Representative
Bank of America
05.2019 - 12.2020
Financial Advisor
Primerica
01.2017 - 01.2019
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