Stefano A. L. Rose

Independently provide top-tier customer support via telecommunication channels such as phone, email, and chat, addressing inquiries and resolving concerns in a timely and empathetic manner

• Manage email queues
• Complete monthly reports and data entries
• Assisted customers in troubleshooting product issues and guiding them through technical problems with patience and understanding
• Managed approximately 30 incoming calls, emails and chats per day, maintaining a high satisfaction rate of 92% through efficient and courteous service
• Collaborated with cross-functional teams to ensure customer issues were resolved and feedback was implemented to improve services and processes
• Met or exceeded all performance metrics, including call resolution times, customer satisfaction, and follow-up accuracy
• Greeted customers with a positive attitude, ensuring they felt valued and heard
• Tracked and managed customer orders, ensuring they were processed and delivered as expected
• Documented all customer interactions thoroughly, maintaining accurate records for future reference

• Independently managed the office switchboard
• Provided exceptional front desk service in a fast-paced resort environment, managing high volumes of guest check-ins and check-outs for a smooth and welcoming experience
• Answer guest inquiries regarding room amenities, local dining, entertainment, and attractions recommendations
• Coordinate with housekeeping and maintenance to resolve guest concerns, including room changes and amenity issues promptly, and courteously, ensuring customer satisfaction
• Process payments, and verify billing accuracy
• Liaised information between the various departments and guests
• Maintain detailed records of guest requests, preferences, and feedback
• Assist with reservations, both in person and via phone or email
• Handled billing inquiries and resolved discrepancies with professionalism and accuracy
• Processed reservations, cancellations, and special requests, ensuring the correct booking information
• Managed approximately 30 incoming calls, emails and faxes per day from customers

• Assisted customers with queries or complications with their devices
• Liaised queries and concerns with customers to the appropriate departments
• Managed approximately 30 incoming calls, emails and faxes per day from customers.
• Managed basic administrative tasks, contributing to smooth daily operations.
• Supported team by maintaining organized records of customer interactions and transactions.
• Engaged with customers to gather feedback and enhance overall experience.
• Processed customer orders and returns, checking for accurate information.