Stefano Morales
Fort Myers,FL
Summary
To make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience, as well as positively contribute to your organization, and its development by being a team player.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Walgreens
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Gas Station Attendant
WAWA
02.2020 - 10.2021
- Assisted with completing transactions at cashier
- Prepared and served food and beverages
- Cleaned facilities inside and out
- Stocked shelving
- Assisted in training new hires
- Assisted in pumping gas for customers that asked for additional help
- Customer service if customers needed to resolve any issues.
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
Cashier
Burlington of Oakwood
09.2019 - 09.2020
- Maintained an awareness of all promotions, and advertisements
- Communicated customers requests to management
- Maintained orderly appearance of cash rack and supplies stocked
- Performed store recovery in down time
- Completed any and all other tasks assigned by manager.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Intake specialist
Medical Solutions
02.2018 - 09.2019
- Verify data with customers and input information into the computer system to qualify for pharmaceuticals and other medical related products
- Meet weekly deal quotas
- Keep up with new products our company offered
- Ensure to practice HIPPA compliance.
Gas Station Attendant
Oakwood Mobil 1
05.2014 - 02.2015
- Dispense change, completed transitions, handle cash with customers
- Assisted customers filling their gas tanks, when necessary
- Dispense lottery tickets
- Collect and dispose of trash outside
- Provide customers with receipts
- Verify age of customers in compliance with laws and regulations.
Cashier
Old Navy
11.2013 - 08.2014
- Handled cash, credit or check transactions with customers
- Resolved any customers concerns, and by actively problem solving, predicting their needs
- Pleasantly handled customers to ensure satisfaction
- Made sales referrals, cross-sold products and introduced new ones.
Education
GED -
Hallandale Adult Community Center
Hallandale, FL01.2010
Skills
- Customer service
- Creative problem solver, able to analyze situations and its underlying issues and quickly adapt to develop innovative solutions
- Ability to multi-task and approach problems in a coordinated way
- Sales
- Experience handling many types of sales with the ability adapt to each new customer
- Excels in establishing rapport with people to build trusting relationships through interpersonal relatability and compassion, empathy
- Communication
- Team player and able to function as part of a team, while motivated to deliver high quality individual performance
- Strong communication skills across various stakeholders
- Attentive listener, with a focus on delivering top-quality customer service
- Leadership
- History assisting running stores, stockrooms, warehouses at night, often on my own
- Trained newly hired employees and assisted in keeping up to date on new protocols, and procedures
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Walgreens
08.2022 - Current
Gas Station Attendant
WAWA
02.2020 - 10.2021
Cashier
Burlington of Oakwood
09.2019 - 09.2020
Intake specialist
Medical Solutions
02.2018 - 09.2019
Gas Station Attendant
Oakwood Mobil 1
05.2014 - 02.2015
Cashier
Old Navy
11.2013 - 08.2014
GED -
Hallandale Adult Community Center
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