Stefano Nappo
Katy,TX
Summary
Experienced manager with strong team leadership, planning, and organizational skills developed throughout a successful career. Equipping employees to handle daily functions and meet customer needs is seamless. Diligently training and mentoring individuals with exceptional management abilities and a results-driven approach. Collaborative leader dedicated to partnering with coworkers to promote an engaged and empowering work culture. Proven strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Organized and dependable candidate excelling at managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to achieve team goals. Hardworking Lube Technician with impressive vehicle maintenance knowledge and a strong work ethic. Skilled in mechanics, organization, and communication, enabling achievement of desired results in fast-paced environments. Committed to satisfying customer needs through high-quality automotive support, including oil and filter changes and maintenance of other systems like tires.
Overview
3
3
years of professional experience
Work History
General Service Technician
Service Street
Cypress, TX
06.2024 - 09.2024
Valvoline Instant Oil Change
Manager
Fulshear, TX
08.2021 - 03.2023
- Maintained cleanliness of shop areas.
- Maintained engine temperature through fluid replenishment.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Addressed customer inquiries regarding various services.
- Minimized errors by double-checking all work before releasing vehicles back to clients, ensuring their safety and long-term reliability.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
- Increased overall shop productivity by maintaining a clean and organized work environment.
- Suggested additional services to customers in order to meet upsell goals.
- Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
- Identified additional revenue opportunities by thoroughly inspecting vehicles during oil changes, recommending necessary services or repairs based on findings.
- Contributed to creating a positive work environment by fostering a collaborative and supportive team culture.
- Improved customer satisfaction by providing efficient and thorough oil changes in a timely manner.
- Collaborated with fellow technicians to complete complex jobs efficiently, ensuring minimal disruption to customer schedules.
- Retained a high level of expertise on various vehicle makes and models, allowing for quick identification of necessary services or repairs.
- Kept up-to-date on industry trends and best practices through continuous education, enabling the provision of expert advice to customers.
- Supported the training of new hires by sharing knowledge on effective techniques and best practices within the oil change technician role.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Reduced wait times for customers by streamlining the oil change process and working effectively with team members.
- Developed strong relationships with repeat customers by offering personalized service experiences tailored to their individual needs.
- Consistently met or exceeded company targets for completed jobs per shift, contributing to overall business growth and profitability.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
- Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
Education
High School Diploma -
Cinco Ranch High School
Katy, TX05.2020
Skills
- Oil change expertise
- Transmission servicing
- Battery replacements
- Tire Rotations
- Spark Plug Replacement
- Fluid Replacement
- Automotive diagnostics
- Windshield wiper replacement
- Ignition System Maintenance
- Documentation skills
- Vehicle Inspection
- Maintenance Scheduling
- Air Conditioning Service
- Engine tune-up
- Coolant flushing
- Manual Transmission Service
- Customer Service
- Problem-Solving
- Safety Checks
- Dependable and Responsible
- Parts Ordering
- Power Tools
- Inspecting vehicles
- Flexible Schedule
- Automotive Lift Operation
- Hardworking and Dedicated
- Adaptable Learner
- Vehicle Safety and Maintenance
- Team Leadership
- Strong Deadline Management
- Verbal and written communication
- Strategic Issue Management
- Team Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Service Technician
Service Street
06.2024 - 09.2024
Valvoline Instant Oil Change
Manager
08.2021 - 03.2023
High School Diploma -
Cinco Ranch High School