Stefano Nunez
Layton,UT
Summary
Resourceful Order Picker familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Bulk Picker and Customer Service
Bob Barker Company
Ogden, UT
12.2021 - 12.2023
- Verified orders for accuracy and completeness against pick tickets.
- Labeled boxes and placed in outbound collection areas.
- Reported damaged goods immediately upon discovery.
- Assisted with loading merchandise onto trucks and trailers for delivery purposes.
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Operated forklift and pallet jack to transport heavy loads.
- Tracked outgoing orders to provide shipping status to customers.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored junior team members and managed employee relationships.
- Updated databases with new and modified customer data.
Customer Service Representative
M & G Creations
Syracuse, UT
01.2021 - 11.2021
- Consulted with customers to resolve service and billing issues.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Updated databases with new and modified customer data.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected deposits or payments and arranged for billing.
General Helper
Kroger
Layton, UT
01.2019 - 12.2020
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Evaluated software or hardware to recommend improvements or upgrades.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Scheduled shifts according to workload requirements.
Skills
- Interdepartmental Communication
- Shipping and Packaging
- Proficiency in [Technology]
- Forklift Operation
- Production Line Operations
- Staff Management
- Mentoring and Training
Accomplishments
- Perform with Distinction value award.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Bulk Picker and Customer Service
Bob Barker Company
12.2021 - 12.2023
Customer Service Representative
M & G Creations
01.2021 - 11.2021
General Helper
Kroger
01.2019 - 12.2020
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