Summary
Overview
Work History
Education
Skills
Languages
Awards
Client References
Contacts
Work Availability
Accomplishments
Timeline
Generic

Stefano Pindo

Denver

Summary

Seasoned foodservice professional with 20 years of experience, including 7 years in leadership roles. Demonstrated success in operational optimization, task management and guest satisfaction. Strong knowledge of food safety standards and POS technology. Focused on promoting a culture of teamwork and excellence.

Overview

23
23
years of professional experience

Work History

Server/Bartender

Coperta
Denver
11.2023 - 06.2025
  • Trained new servers on menu offerings and service protocols to enhance team efficiency.
  • Collaborated with kitchen staff to ensure accurate communication of order details.
  • Delivered outstanding customer service to maximize guest satisfaction.
  • Executed opening and closing duties, including setting up dining areas and restocking supplies.
  • Coordinated with hosts, bussers, and kitchen staff to streamline customer service operations.

FOH Manager

Tupelo Honey Southern Kitchen & Bar
Denver
07.2021 - 07.2023
  • Implemented weekly scheduling, reducing labor costs by approximately 7.5% and earning bonuses in six out of eight quarters.
  • Managed beer, wine, and liquor purchasing to maintain optimal inventory levels.
  • Analyzed P&L statements to identify cost-saving opportunities.
  • Conducted staff training, including product receiving, interviews, and coaching.
  • Leveraged trend analysis to achieve an 11% reduction in ordering expenses.
  • Achieved lowest staff turnover rate in company history through effective hiring practices.
  • Supervised front-of-house operations in a prestigious Southern kitchen, ensuring high service standards.
  • Facilitated daily operational tasks while enhancing team performance.

General Manager

Ristorante Sapori
Boca Raton
09.2002 - 06.2021
  • Progressed from dishwasher to head waiter while pursuing education from 2002 to 2015.
  • Returned in 2018 as General Manager, overseeing operations and strategic growth.
  • Managed weekly inventory and purchasing for beer, wine, and liquor supplies.
  • Conducted payroll processing and P&L analysis to ensure financial health.
  • Executed overhead calculations to optimize operational efficiency.
  • Cultivated strong relationships with clients and vendors for sustained growth.
  • Trained staff effectively, achieving under 10% turnover over three years.
  • Increased annual revenue by $100,000+ during three years as General Manager, including pandemic period.

Head Waiter/Guest Services Manager/FOH Manager

Salt 7 Delray
Delray Beach
08.2017 - 06.2018
  • Hired as lead waiter, responsible for training staff in fine dining service and sales techniques.
  • Promoted to Guest Services Manager, curating exceptional dining experiences for guests.
  • Ensured highest quality of service from staff through continuous training and feedback.
  • Hosted dinner parties, enhancing guest engagement and satisfaction.
  • Assisted in opening of second location, hiring and training staff.

Head Waiter/Expo

Max’s Grille
Boca Raton
08.2016 - 07.2017
  • Developed training programs for FOH staff, focusing on fine-dining service techniques.
  • Partnered with BOH management to ensure high-quality presentation of menu items.
  • Facilitated communication between FOH and BOH to optimize guest satisfaction.

Edible Sous-Chef

Cannavore
Portland/Eugene
07.2015 - 07.2016
  • Award Winning Sous-Chef and co-creator of the recipes for the edibles (Chocolate Covered Popcorn, Sour Gummy Bites)
  • Created relationships with vendors/dispensary owners in order to place products in shops and increase sales.

Education

Hospitality - Management/Ownership (Restaurant & Hotel)

University Of Alabama
Tuscaloosa, AL
03.2015

Skills

  • Menu development and design
  • Culinary expertise
  • Food service management
  • Staff retention strategies
  • Purchasing and inventory control
  • Data analysis and trends
  • Cost-benefit analysis
  • P&L management
  • Team leadership and training
  • Client and vendor relations
  • Marketing strategies
  • Atmosphere enhancement
  • Guest services, relations and satisfaction
  • Budgeting and financial oversight
  • Aloha/OT/Toast proficient

Languages

  • English, fluent
  • Italian, understanding
  • Spanish, understanding

Awards

  • ServSafe Certified - Food Handler, Food Protection, Manager, Alcohol & Allergen
  • TIPS Certified
  • Level 1 Sommelier
  • BarSmarts Certified

Client References

  • Jon Zion, Former SVP of Robert Half Recruiters & Staffing, (917) 923-8552
  • Ed Ruff, Former Owner/CEO, Santa’s Best Christmas Trees
  • Walter Eisenberg, Former CEO, Bed Bath & Beyond
  • Ronald B. Cohen, CEO, Continental Consultants, (508) 403-2987

Contacts

  • Daniel Serafini, Former VP of Operations, Tupelo Honey Cafe, (858) 717-2925
  • Joseph Simms, Executive Chef, Tupelo Honey Cafe, (720) 933-4046
  • Paul Reilly, Owner, Coperta

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Accomplishments

  • Generated $100,000 in additional revenue in 2021-2023.
  • Improved team productivity with morale-boosting incentives.
  • Won "Manager of the Year" Award at Tupelo Honey for providing the highest revenue per shift percentage in the company.
  • Reduced labor costs 11% by reworking schedules.

Timeline

Server/Bartender

Coperta
11.2023 - 06.2025

FOH Manager

Tupelo Honey Southern Kitchen & Bar
07.2021 - 07.2023

Head Waiter/Guest Services Manager/FOH Manager

Salt 7 Delray
08.2017 - 06.2018

Head Waiter/Expo

Max’s Grille
08.2016 - 07.2017

Edible Sous-Chef

Cannavore
07.2015 - 07.2016

General Manager

Ristorante Sapori
09.2002 - 06.2021

Hospitality - Management/Ownership (Restaurant & Hotel)

University Of Alabama

Similar Profiles

CREATE PROFILE