STEFANY ARTEAGA
Nashville,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Team Lead
Chick-fil-a
03.2017 - 07.2018
- Enforce Safety and sanitation regulations
- Count money in cash drawers at the beginning of shifts
- Supervise others and provide on the job training
- Work on resolving problems
- Assign employees to specific duties
- Maintained Up to date knowledge of store policies regarding payment, returns and exchanges
- Guaranteed positive customer experiences and resolved all customer complaints
- Compiled weekly monetary reports and records for store managers
- Performed store opening duties
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Customer Service Representative
Publix Super Market
04.2018 - 06.2020
- Processed and Issued money orders for customers
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Delivery Driver
Amazon
07.2020 - 10.2022
- Operated delivery vehicle while maintaining a safe driving record
- Handled customer inquiries and complaints in a professional manner
- Organized and prioritized deliveries to maximize efficiency and meet deadlines
- Managed delivery schedules and communicated with customers to ensure on-time delivery
Remote Customer Service Representative
The Upper Room
12.2022 - Current
- Managed customer inquiries and complaints through email and phone
- Managed a high volume of customer inquiries via phone and email
- Resolved customer complaints and issues in a professional and timely manner
- Collaborated with team members to improve overall customer satisfaction
- Managed a team of customer service representatives and achieved high customer satisfaction scores
- Utilized strong communication and problem-solving skills to assist customers with product information and order processing
- 8 years of customer service experience at a retail store, providing exceptional service to customers
- Experience in resolving conflicts and finding solutions to customer issues
Education
High School Diploma -
Palm Beach Central High School
Wellington, FL 05.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Payment processing
- Customer satisfaction measurement
- Client relations
- Call center operations
Timeline
Remote Customer Service Representative
The Upper Room
12.2022 - Current
Delivery Driver
Amazon
07.2020 - 10.2022
Customer Service Representative
Publix Super Market
04.2018 - 06.2020
Team Lead
Chick-fil-a
03.2017 - 07.2018
High School Diploma -
Palm Beach Central High School
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