STEFANY GUERRERO

• Design appropriate quality services and care plans that provide customized information, intake package, counseling, psychosocial, crisis intervention, incident reports, mental health support, direct services and advocacy services to residents; and coordinate linkages to external and community- based services.
• Collaborate with other service providers and external organization to help residents resolve immigration and citizenship issues, secure public benefits programs in accordance with DHS requirements and charitable gifts and donations, pursue employment and entrepreneurial opportunities, reconnecting families, independent living plan.
• Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participations in different benefits such as medical, educational, and other DHS programs.
• Coordinate with the Mayor’s Office of Immigrations Affairs and the Paralegals on site about immigrations services and advocacy organizations and enroll residents if applicable.
• For Families sites: coordinate with the Recreation team and DOE to ensure children enrollment at the school, receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
• Maintaining accurate documentation on CARE's Platform Department Homeless Social Services - NYC and manually about all my caseload, with management strategies as needed based on families cases and assessments that support their progress and decisions about their care needs.

I had a great experience working at home with a child who has Autism Spectrum Disorder and supporting his family go through part of the process. Using strategies and conducting one-one-one ABA therapy. This allow identify and implement ABA techniques for him, individual treatments focused on what he needs and helping the child reach his full potential with effective intervention for addressing behavior, reviewing data collection follow up on each session, accurate documentation and assessments that maintain records and support of child progression. Fo this case in the session program customize I teaching social and daily living skill, track goals for example with him one of them making eye contact with the person who is speaking to him, with individual motivations in a safe environment, with educational, sensory games, the child loves activities with bubbles trying to have interactions.

• Effectiveness in the search, tracking, reporting services cycle and assertive responses for delayed, missing, lost protections, expedite the return baggage.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Participate the implementation of continuous improvement the complaints and claims process for inconvenience caused with the clients baggage, leading to more efficient and effective outcomes, resolving customer complaints with punctual, polite and professional service.
• Communication skill enable me to convey information clearly and persuasively, fostering strong relationships with clients and the different team members alike (airlines, airports and processors internal.

• Assisting with daily personal tasks and activities for increased comfort and quality of life, such a organize personal stuffs, dressing and hygiene care, schedule the time to exercise, yoga and walk, sewing courses.
• Arrange public transportations or privacy with the family for different errands (personal-medical).
• Scheduling medical appointments, checking medical insurance and benefits, follow up on treatments, therapy to reach the full potential, well-being and safety environment.
• Schedules administering prescription and over-the-counter medications, blood pressure, monitoring dietary and glucose.
• Taking the patient's vital signs and recording them. CPR/ AED/ First-Aid (Adult - Child- Infant- Choking- Injury & Universal Precautions).
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Maintained accurate and organized case files, ensuring that all relevant documents, correspondence, and deadlines were properly recorded and followed up on.

• Scheduling medical appointments and follow up on treatments.
• Schedules, reminded to the patients take the medicine, blood pressure, monitoring dietary and glucose.
• Prioritization activities according deadlines important and urgency (personal-home task).
• Maintained accurate and organized patient case files, ensuring that all relevant documents (medical-personal), correspondence, and deadlines were properly recorded and followed up on.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory, sales cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele and teamwork.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Organization and leadership, financial goals, health environment with the teamwork and clients, implementing strategies that ensure efficiency and profitability the company policies, rules and regulations.
• Hiring, training, invoices, payroll staff