Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stefany Hernandez

Newport News,VA

Summary

Dynamic Housekeeping Manager with Mastercorp Inc, skilled in inventory control and staff training. Successfully enhanced guest satisfaction through effective scheduling and performance evaluations. Proven ability to motivate teams and streamline operations, ensuring high standards of cleanliness and efficiency. Bilingual communicator dedicated to fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Dispatch Supervisor

HHS
03.2024 - Current
  • Supervised team of 40 employees and provided training focused on maximizing overall performance.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

Housekeeping Manager

Mastercorp Inc
04.2022 - 03.2024
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

Education

None - None

Denbigh High School
Newport News, VA
06.2019

Skills

  • Ordering cleaning supplies
  • Training and mentoring
  • Cleaning and sanitation
  • Guest relations
  • Folding clean laundry
  • Scheduling and planning
  • Customer service-focused
  • Department coordination
  • Supervisory skills
  • Staff evaluations
  • Payroll
  • Customer service
  • Staff scheduling
  • Housekeeping
  • Staff motivation
  • Inventory control
  • Room inspection
  • Work inspection
  • Timekeeping
  • Staff training
  • Desktop computers
  • Bilingual

Languages

Spanish
Native or Bilingual

Timeline

Dispatch Supervisor

HHS
03.2024 - Current

Housekeeping Manager

Mastercorp Inc
04.2022 - 03.2024

None - None

Denbigh High School

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