Stefany Horta
Miami,FL
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged data entry and relationship-building skills at Avana Plastic Surgery to streamline workflows and foster team collaboration. My background includes leading sales teams to success at Metro by T Mobile and mastering patient scheduling, showcasing a blend of technical proficiency and interpersonal acumen.
Overview
5
5
years of professional experience
Work History
Preop Coordinator
Avana Plastic Surgery
Miami
09.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
Sales Manager
Metro by T Mobile
Miami
12.2022 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Front Desk Receptionist
Eko Solution Corp
Miami
09.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Cashier Manager
Taco Bell
Miami
05.2019 - 09.2021
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
Criminology
Florida International University
Miami, FL06.2027
Skills
Customer Service
Data Entry
Work Planning and Prioritization
Relationship Building
MS Office
Discretion and Confidentiality
Schedule Coordination
Document Management
Scheduling and calendar management
Recordkeeping
Staff Management
Professional Networking
Patient Scheduling
Consulting
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Preop Coordinator
Avana Plastic Surgery
09.2023 - Current
Sales Manager
Metro by T Mobile
12.2022 - 09.2024
Front Desk Receptionist
Eko Solution Corp
09.2021 - 09.2022
Cashier Manager
Taco Bell
05.2019 - 09.2021
Criminology
Florida International University