Stefany King
Franklin,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Property Manager
Gene B. Glick Company
Franklin, IN
04.2022 - Current
- Achieve and maintain designated occupancy goals / objectives
- Develop and implement positive resident relations program for the community.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Complete and submit, timely and accurately, all records, reports and documents required by the Company and federal or state agencies.
- Handle tenant complaints promptly and appropriately, calling in maintenance and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Handle disciplinary actions, performance appraisals and terminations of company staff.
- Follow up on delinquent tenants and coordinate collection procedures.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Ensure compliance with all HUD and Fair Housing regulations
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed, reviewed and submitted property operating budgets.
- Inspect the property on a regular basis and schedule improvements and repairs.
Leasing Manager
Gene B. Glick Company
Indianapolis, IN
05.2015 - 04.2022
- Worked with the marketing and sales team to devise and implement new strategies for the assigned area.
- Screened tenants and conducted background checks to finalize or cancel the lease.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Interpreted for Non-English speaking prospects and residents.
- Retained tenants by offering alternative solutions and resolving all other problems faced by them.
- Prepared lease agreements and other files as required.
- Explained terms of lease and amounts to be paid to tenants.
- Collected rent and made payments to the repair and maintenance staff.
- Supervised a team of leasing consultants to always ensure maximum occupancy of rental units and high renewal rate.
- Resolved all resident complaints.
- Coordinated and planned resident events.
- Set up appointments with current resident to process lease renewals.
- Calculated rental increases prior to sending out renewal letters.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Created and submitted daily reports on leasing activities.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Leasing Consultant
Gene B. Glick Company
Indianapolis, IN
09.2013 - 05.2015
- Assisted in developing marketing plans, internet ads, print ads and marketing copy.
- Greeted clients, showed apartments and prepared leases.
- Worked with the Property Manager to ensure an occupancy rate of over 90 percent.
- Collected resident complaints and maintained accurate records of action taken.
- Greeted, pre-qualified and followed-up with prospective tenants.
- Conducted apartment tours, answered questions, and highlighted selling features and benefits of the property.
- Processed and verified applications in a timely manner which increased the likelihood of successful rentals.
- Collected application fees and deposits and keep accurate records of all financial transactions.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Coordinated move-ins and move-outs.
- Distributed and followed up on tenant renewal notices.
- Assisted with office organization and maintained organized resident files.
- Responsible for taking work order requests and follow-up with residents.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
Personal Service Representative
Financial Center Credit Union
Indianapolis, IN
05.2011 - 04.2013
- Experienced with counting and accurate delivery of cash to customers.
- Identified customers, validated, and cashed checks.
- Accepted cash and checks for deposit and check accuracy of deposit slip.
- Performed specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency.
- Received and verify loan payments, mortgage payments and utility bill payments.
- Recorded all transactions promptly, accurately and in compliance with bank procedures.
- Balanced currency, cash and checks in cash drawer at end of each shift.
- Answered inquiries regarding checking and savings accounts and other bank related products.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Attempted to resolve issues and problems with customer's accounts.
- Opened new checking accounts.
- Explained, advised on and promoted bank products and services to customers
Customer Service Specialist
Best Buy
Indianapolis, IN
03.2011 - 09.2011
- Completed the friendly and accurate processing of all transactions.
- Provided product knowledge relating to the customer’s requirements.
- Prepared register area for customer transactions both beginning and end of the shift.
- Provided plan protections for specific products ensuring that customer concerns and needs are met.
- Offered insurance and explained the benefits of it.
- Processed Best Buy credit cards applications.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Sales Associate
The Ship It Now
Indianapolis, IN
07.2010 - 01.2011
- Answered incoming calls and directed calls correctly.
- Responsible for import and export of store inventory.
- Knowledge of QuickBooks program.
- Provided positive first impressions to welcome existing, new and potential customers.
- Made sure the mailbox customer is aware of their next renewal payment.
- Created new customer files in the database.
- Processed internet customer U-Haul rental requests.
- Maintained supply of packaging materials and office supplies.
- Maintained UPS, FEDEX and DHL Cabinet with appropriate material.
- Opened and closed store daily.
- Excellent communication (verbal and listening) on phone and in person.
- Pleasant phone voice with proper grammar spoken
- Helped customers locate products and checked store system for merchandise at other sites.
Leasing Agent
A & L Rental Properties
Indianapolis, IN
02.2009 - 06.2010
- Responsibilities included find suitable tenants for the landlord or owner of a business.
- Completed all necessary paperwork and verified all information we needed was there.
- Made sure the applicants are suitable for the property according to fair housing procedures.
- Showed apartments and homes to potential residents.
- Responsible for making follow up appointments.
- Answered all incoming calls.
- Organizing all documents required for lease signing.
- Escalated major issues to property manager for immediate remediation.
- Maintained courteous communication with residents and prospects.
- Prepared lease agreements and other files as required.
Education
High School Diploma -
Continental Academy
Florida City, FLNo Degree - Teaching English As A Second Language (ESL)
ICPNA
LIMA,PERUSkills
- Bilingual in English and Spanish
- Excellent Communication skills
- Upbeat and Positive Personality
- Google Docs, MS Office, Windows XP user
- Experienced with Section 8/ IHA and Safe Harbor
- Leadership
- Data Entry
- Experienced with Yardi, Entrata, and CoreLogic
- Internal Audit
- Typing skills of 45 wpm
- Flexible
- Teamwork
Accomplishments
2022
BTG Trained Spanish Interpreter
2021- Gene B Glick Company
Top 3 Nominee in the Best in Rental Office Support Category
2018- Gene B Glick Company
Crucial Conversation Training course completed
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Gene B. Glick Company
04.2022 - Current
Leasing Manager
Gene B. Glick Company
05.2015 - 04.2022
Leasing Consultant
Gene B. Glick Company
09.2013 - 05.2015
Personal Service Representative
Financial Center Credit Union
05.2011 - 04.2013
Customer Service Specialist
Best Buy
03.2011 - 09.2011
Sales Associate
The Ship It Now
07.2010 - 01.2011
Leasing Agent
A & L Rental Properties
02.2009 - 06.2010
High School Diploma -
Continental Academy
No Degree - Teaching English As A Second Language (ESL)
ICPNA
Similar Profiles
Jeffrey BrookingJeffrey Brooking
Maintenance Technician 2 at Gene B. Glick CompanyMaintenance Technician 2 at Gene B. Glick Company
Emily KingeryEmily Kingery
Assistant Property Manager at Gene B. Glick CompanyAssistant Property Manager at Gene B. Glick Company
George PurcellGeorge Purcell
HVAC Technician at Gene B. Glick CompanyHVAC Technician at Gene B. Glick Company