Stefany Montalvo
Manager
2132 Avalon way Bloomingdale,New Jersey
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Manager
Michael Guzzone
01.2019 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Waitress Supervisor
Elena Cueva
02.2016 - 12.2018
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Waitress
Sarah Villanueva
09.2012 - 04.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
Education
English Classes -
La Guardia Community College
04.2013
Teacher -
Universidad Catolica De Cuenca
New York, NY06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Development
- Budget Control
- Business Planning
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Salesforce Management
- Computer Skills
- Decision-Making
Timeline
Manager
Michael Guzzone
01.2019 - 03.2024
Waitress Supervisor
Elena Cueva
02.2016 - 12.2018
Waitress
Sarah Villanueva
09.2012 - 04.2016
English Classes -
La Guardia Community College
Teacher -
Universidad Catolica De Cuenca
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