Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robert J Mori

South Amboy,NJ

Summary

To secure a managerial position where can apply ..... knowledge in business management and.... marketing, demonstrate .... capacity in the business world and learn from .... mentors day by day in order to succeed in .... career and as a team with .... team members. .... am ready to shine, learn, work hard, coach and succeed, ....just need one opportunity to put in action this plan. QUALIFICATION 19 years experience in customer service, Management and Marketing alumni with a lot of knowledge and skills ready to put in practice, confident operating computer software user. Excellent communication skills, customer service and customer satisfaction is ....priority, problem solving experience, hard worker, quick learner, and store operations experience. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency. Goal-oriented [Job Title] takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills. Customer Manager offering [Number]-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback. Accommodating [Job Title] committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering [Number]-year background monitoring account performance, analyzing business performance and assisting clients by providing resolutions to account issues. Proficient in Managment. Client Services Manager providing leadership to [Job title]s and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees. Accommodating [Job Title] committed to generating new business and maintaining good relationships with clients. Meticulous and diligent professional offering [Number]-year background monitoring account performance, analyzing business performance and assisting clients by providing resolutions to account issues. Proficient in [Software]. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Dynamic Sales Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-lev Management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Customer Accounts Manager

Aaron's, Amboy
01.2018 - Current
  • Store Management, Payroll, Scheduling, Inventory
  • Product Service
  • Customer Service, Account managing, Account Receivables and cash handling, Collections
  • Deliveries and Home service repairs.

Lead Assistant Manager

Rent a Center
05.2009 - 07.2017
  • Store Management, Payroll, Scheduling, Inventory
  • Product Service
  • Customer Service, Account managing
  • Account Receivables and cash handling, Collections
  • Deliveries and Home service repairs.

Sales associate, team leader

Radioshack, Amboy
07.2006 - 05.2009
  • Customer service and account receivable
  • Person in charge when manage was not in store.

Package Handler

Fedex, Keasbey
12.2005 - 06.2006
  • Loading and Unloading trucks.

Cashier

Mc Donalds
06.2005 - 12.2005
  • Customer service and balanced cash register.

Customer service representative

Barnes and Noble
09.2002 - 06.2005
  • Customer service, shipping, cash handler.

Education

Associate of Science - Business Management

Middlesex County College
Edison, NJ

High School Diploma -

Perth Amboy High School
Perth Amboy, NJ
06.2021

Master of Science - Marketing

Middlesex County College
Edison, NJ
06.2001

Skills

  • Client Relationship-Building
  • Past Due Balance Management
  • Service Promotions
  • Customer Needs Assessments
  • Promote Products
  • Call Control
  • Performance Feedback
  • Conflict Resolution Techniques
  • Active Listening
  • Reimbursement Management
  • Member Support
  • Stock Control

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Accounts Manager

Aaron's, Amboy
01.2018 - Current

Lead Assistant Manager

Rent a Center
05.2009 - 07.2017

Sales associate, team leader

Radioshack, Amboy
07.2006 - 05.2009

Package Handler

Fedex, Keasbey
12.2005 - 06.2006

Cashier

Mc Donalds
06.2005 - 12.2005

Customer service representative

Barnes and Noble
09.2002 - 06.2005

Associate of Science - Business Management

Middlesex County College

High School Diploma -

Perth Amboy High School

Master of Science - Marketing

Middlesex County College
Robert J Mori