Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stefany O'Connor

Beaumont,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Branch Manager

Enterprise Holdings
11.2021 - 02.2024
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Utilized financial software to prepare consolidated financial statements.
  • Analyzed business processes to identify cost savings and operational efficiencies.

Marketing Intern

Growing Inland Achievement
02.2019 - 08.2021
  • Boosted brand awareness by developing creative marketing strategies and campaigns.
  • Enhanced social media engagement through regular posting and audience interaction.
  • Assisted in the planning and execution of successful product launch events.
  • Conducted market research to identify target audiences and optimize marketing efforts.
  • Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
  • Organized events and trade shows, increasing brand exposure within the industry community.
  • Provided administrative support to the marketing team by maintaining databases, tracking projects progress, scheduling meetings.

Server

The Blazing Crab
06.2017 - 02.2019
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor of Arts - Communication Studies

California Sate University, San Bernardino
San Bernardino, CA
06.2019

Skills

  • Relationship building and management
  • Employee Development
  • Branch Operations Management
  • Process Improvement
  • Sales professional
  • Operational Reports
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

Enterprise Holdings
11.2021 - 02.2024

Marketing Intern

Growing Inland Achievement
02.2019 - 08.2021

Server

The Blazing Crab
06.2017 - 02.2019

Bachelor of Arts - Communication Studies

California Sate University, San Bernardino

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Stefany O'Connor