Parker Floyd
556 Leesville Road,VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director
Targeted Victory
Arlington, Virginia
01.2025 - Current
- Assessed employee performance against established benchmarks or targets.
- Monitored market conditions and competitor activities to inform business decisions.
- Developed complex SQL queries to extract data from large databases.
- Designed interactive dashboards to visualize key business metrics and trends.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Manager
Targeted Victory
Arlington, Virginia
01.2023 - 01.2025
- Developed and implemented campaign strategies to engage target audiences effectively.
- Coordinated with clients to understand needs and deliver tailored marketing solutions.
- Analyzed market trends to inform strategic decision-making for campaigns.
- Managed project timelines and ensured adherence to deadlines across teams.
- Facilitated team meetings to promote collaboration and share best practices.
- Trained junior staff on processes, ensuring consistent quality in project delivery.
Associate
Targeted Victory
Arlington, VA
02.2022 - 01.2023
- Built and maintained relationships with peers and upper management to drive team success.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Performed prospect research to identify and engage potential donors and partner organizations.
- Trained employees on additional job positions to maintain coverage of roles.
Analyst
Targeted Victory
Arlington, VA
04.2021 - 02.2022
- Collaborated with client services team and industry leaders to execute fundraising strategy for various clients.
- Worked closely with prospecting teams to ensure efficient content delivery.
- Mediated communication between internal and external product teams to obtain platform feedback.
- Advised clients on strategic recommendations to reach goals effectively.
- Trained in various excel functions for operations management and reporting.
Academic Advisor
Liberty University
Lynchburg, VA
05.2020 - 04.2021
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assessed customer needs and upsold products and services to maximize customer satisfaction.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Documented conversations with customers to track requests, problems and solutions through CRM and Cisco.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Offered product and service consultations and employed upselling techniques.
Education
Bachelor of Science - Speech Communications
Liberty University
Lynchburg, VA05.2020
Skills
- SQL query development
- Experience with Salesforce (reporting, project management, data analysis)
- Data visualization (Tableau)
- Dashboard design (Tableau)
- Data analysis
- Project management
- Customer Service
- Leadership
- Communication
- Relationship building
- Spreadsheet development (Excel)
- Advanced MS Office Suite knowledge
Certification
Eagle Scout Award (Boy Scouts of America):
Eagle Scout is the highest achievement or rank attainable in the Scouts BSA program of the Boy Scouts of America (BSA). Since its inception in 1911, only four percent of Scouts have earned this rank after a lengthy review process. Within tenor in the BSA, served in serval leadership capacities to include Senior Patrol Leader.
Sphere Humanitarian Training Certification
Sphere is a worldwide community which brings together and empowers practitioners to improve the quality and accountability of humanitarian assistance.
Cultural Intelligence Center - Unconscious Bias Training
Cultural Intelligence Center is an organization that aids individuals in assessing and improving their cultural intelligence (CQ). This enhances one's ability to work effectively with people from different nationalities, ethnicities, and age groups.
International Experience
Kenya - Non-profit Shadowing Experience (2018)
Shadowed project manager at clean water facility. Assisted local orphanage in caretaking.
Bosnia - Liberty University Global Studies Department (2018)
Supported educational organization in ESL (Teaching English as a Second Language) program. Organized event for local youth.
Nepal - Gap Year Program (2016)
Focused on community engagement and educational facility project. Build relationships with locals to learn basic Nepali.
New Zealand - Gap Year Program (2016)
Trained in cultural intelligence (CQ) while building relationships with locals.
Timeline
Director
Targeted Victory
01.2025 - Current
Manager
Targeted Victory
01.2023 - 01.2025
Associate
Targeted Victory
02.2022 - 01.2023
Analyst
Targeted Victory
04.2021 - 02.2022
Academic Advisor
Liberty University
05.2020 - 04.2021
Bachelor of Science - Speech Communications
Liberty University