STEFANY PADILLA
Houston,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Domino's
11.2016 - 01.2018
- Answered customer telephone calls promptly to avoid on- hold wait times .
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and organized kitchen, dining and service areas.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company .
- Stored food in designated containers and storage areas to prevent spoilage.
Cashier Assistant
Fiesta
08.2018 - 04.2019
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transaction with accuracy levels.
- Restock and organize merchandise in front lanes.
- Checked personal identifications during alcohol and tobacco sales .
Senior Caregiver
Visiting Angels Home Care
07.2019 - 02.2021
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
Receptionist
St. Mary's Clinic
05.2021 - 03.2022
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Maintained current and accurate medical records for patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Customer Service Representative
The Home Depot Inc
07.2022 - 12.2023
- Process refunds and exchange in accordance with company policy.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
Education
HIGH SCHOOL DIPLOMA -
Sam Houston Math Science and Technology Center
Houston, Texas06.2019
Skills
- Records Management
- Active Listening
- Appointment Setting
- Front Desk Operations
- Reminder Calls
- Problem Solving
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
The Home Depot Inc
07.2022 - 12.2023
Receptionist
St. Mary's Clinic
05.2021 - 03.2022
Senior Caregiver
Visiting Angels Home Care
07.2019 - 02.2021
Cashier Assistant
Fiesta
08.2018 - 04.2019
Customer Service Representative
Domino's
11.2016 - 01.2018
HIGH SCHOOL DIPLOMA -
Sam Houston Math Science and Technology Center
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