Stefany P. Martinez
Boca Raton
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
15
15
years of professional experience
Work History
Hospitality Manager
LAZ Parking
11.2023 - Current
- Increased customer service ratings significantly through personable service.
- Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
- Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
Assistant Manager
Truman's Gentlemen's Groomers
11.2022 - 04.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Social Media Marketing
Bundeswehr
01.2021 - 05.2022
- Target audience growth.
- Listening and Engagement, monitoring what users, customers and others are saying.
- Planning and Publishing, drafting plans of the how the content will look like.
- Saarland
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Sales and Customer Relations
Beauty Image
01.2013 - 01.2021
- Increased customer satisfaction with exceptional knowledge of product and expectations.
- Serviced existing accounts, obtained orders, and established new accounts.
- Promoted from receptionist to sales representative.
- Provided reports by maintaining the records on a surveyed areas and competitors.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Manager and Event Coordinator
Dreams Events and Planning
01.2010 - 01.2015
- Monitored competition by gathering current marketplace information on pricing, products, new products, schedules, merchandising techniques, etc.
- Constantly praised for responsibility and attentive attitude.
- Developed the staff by providing information, workshop opportunities, and proper coaching.
- Maintained continuity of work operations by documenting and communicating needed actions to management; discovering irregularities; needed inventory; to determine continuing needs.
- Distributed pay and employee schedules.
- Coordinated and monitor event timelines and ensure deadlines are met.
- Coordinated details of events such as the layout of seating and decorations if needed.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Administrative Assistant
C & C International Trading
01.2012 - 01.2013
- Screened calls; managed calendars; made travel arrangements.
- Scheduled deliveries, meetings and corporate event arrangements; prepared reports and financial data.
- Assisted in training and supervised other support staff; and customer relations.
- Displayed word processing, created spreadsheets, presentations and other administrative duties.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
High School -
Ronald Reagan Doral Senior High
Miami, FL01-2012
B.A. - Business Administration
Miami-Dade College
Miami, FLBachelor of Arts - Hospitality Administration And Management
Florida International University
Miami, FL12-2017
Skills
- Proficient in accounting software and office applications
- Engaging public speaker
- Bilingual communicator in English and Spanish
- Client relations
Timeline
Hospitality Manager
LAZ Parking
11.2023 - Current
Assistant Manager
Truman's Gentlemen's Groomers
11.2022 - 04.2025
Social Media Marketing
Bundeswehr
01.2021 - 05.2022
Sales and Customer Relations
Beauty Image
01.2013 - 01.2021
Administrative Assistant
C & C International Trading
01.2012 - 01.2013
Manager and Event Coordinator
Dreams Events and Planning
01.2010 - 01.2015
High School -
Ronald Reagan Doral Senior High
B.A. - Business Administration
Miami-Dade College
Bachelor of Arts - Hospitality Administration And Management
Florida International University
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