Stefany Pulido
Clovis,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
year of professional experience
Work History
Receptionist
Cardiovascular Institute
Fresno, California
11.2024 - Current
- Greeted and assisted patients in a busy cardiovascular clinic.
- Managed phone calls and scheduled appointments for multiple providers.
- Maintained patient records using electronic health record software.
- Coordinated patient check-in and check-out processes efficiently.
- Responded to patient inquiries with accurate information and support.
- Collaborated with medical staff to ensure smooth clinic operations.
- Handled confidential patient information in compliance with privacy regulations.
- Organized office supplies and maintained a clean reception area.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted customers in both English and Spanish with inquiries and issues.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Medical Assistant
Cardiologist Office
Fresno, California
10.2024 - 10.2025
- Scheduled patient appointments and managed clinic calendar efficiently.
- Collected and processed patient information for insurance claims.
- Maintained cleanliness and organization of examination rooms and equipment.
- Communicated effectively with patients, addressing questions and concerns promptly.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Prepared and maintained accurate patient medical records and files.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Filed insurance claims forms in accordance with applicable regulations.
- Conducted regular inspections of work areas to identify hazards and maintain cleanliness.
Education
Professional Medical Assistant - Medical
Institute of Technology
Clovis, CA09-2024
High School Diploma -
San Gorgonio High School
San Bernardino, CA06-2017
Skills
- Electronic health records
- Patient scheduling
- Vital signs measurement
- HIPAA compliance
- Medical terminology
- Customer service
- Communication skills
- Time management
- Team collaboration
- Problem resolution
- Detail orientation
- Bilingual assistance
- Office organization
- Positive and professional
- Staff management
- Strategic planning
- Calm demeanor
- Information protection
- Calendar management
- Multitasking and prioritization
- Telephone skills
- Appointment scheduling
- Project management
- Schedule management
- Scheduling
- Greeting and seating clients
- Front desk operations
- Patient care coordination
- Service-oriented mindset
Timeline
Receptionist
Cardiovascular Institute
11.2024 - Current
Medical Assistant
Cardiologist Office
10.2024 - 10.2025
Professional Medical Assistant - Medical
Institute of Technology
High School Diploma -
San Gorgonio High School
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