Overview
Work History
Education
Timeline
Generic

STEFANY RAMIREZ

Miami,FL

Overview

5
5
years of professional experience

Work History

Patient Financial Representative

Miami Cancer Institute
08.2022 - Current
  • Coordinated patient flow through the patient access area, ensuring timely registration and arrival to service areas, thereby enhancing patient satisfaction.
  • Demonstrated proficiency in medical terminology to effectively communicate and collaborate with medical staff.
  • Applied organizational skills to reschedule clinical appointments using appropriate scheduling templates, optimizing workflow efficiency.
  • Addressed patient inquiries related to billing, payments, and insurance matters, providing clear and concise explanations and demonstrating excellent conflict resolution skills.
  • Collaborated with medical staff to ensure accurate and comprehensive documentation of patient appointment confirmations, emphasizing HIPAA compliance and confidentiality.
  • Contributed valuable insights and suggestions for process improvements, workflow enhancements, and customer service optimizations, achieving a 90.7% patient satisfaction rate.
  • Actively pursued ongoing professional development to maintain a high level of expertise in patient financial services, including documentation skills and staying updated on HIPAA regulations.

Internship

Inspired Dental
05.2021 - 08.2021
  • Updated office finances by implementing QuickBooks for seamless management of accounts receivable and accounts payable functions, including the efficient posting of purchase invoices.
  • Organized and entered patient data with a strong focus on quality control to maintain accurate and reliable healthcare records by meticulously vetting patients during scheduling processes.
  • Exemplified a strong commitment to ethical standards and patient privacy by rigorously adhering to HIPAA guidelines, ensuring the safeguarding of confidential medical, personal, and financial information.


Leasing Agent

Riverwind at Alafaya Trail
10.2018 - 05.2020
  • Conducted comprehensive administrative tasks, including rent collection, with a strong focus on maintaining precise financial records and administering lease closings.
  • Utilized excellent communication skills to interact with tenants through written correspondence, ensuring effective and clear communication on all matters.
  • Developed and executed marketing plans involving electronic and print advertisements, resulting in a notable 20% increase in sales.
  • Performed thorough background, reference, and credit checks to identify and select quality tenants, contributing to the maintenance of consistently high occupancy rates.
  • Proactively addressed, investigated, and resolved tenant complaints, diligently documenting actions taken to improve tenant satisfaction.
  • Demonstrated strong interpersonal skills by providing guided property tours to potential tenants, delivering detailed information on available units for rent, and explaining lease terms effectively.

Education

Bachelor of Science in Health Services Administration -

University of Central Florida
Orlando, FL
12.2021

Timeline

Patient Financial Representative

Miami Cancer Institute
08.2022 - Current

Internship

Inspired Dental
05.2021 - 08.2021

Leasing Agent

Riverwind at Alafaya Trail
10.2018 - 05.2020

Bachelor of Science in Health Services Administration -

University of Central Florida

Similar Profiles

CREATE PROFILE
STEFANY RAMIREZ