Stefany Raps
Brick
Summary
10+ years experience as a Surgical Technician, Food & Beverage Server, and Customer Services roles. I have a quick ability to learn, adapt to changing processes, and manage my priorities in high pace situations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Catering Events Staff /FOH Manager
Cardinal Provisions
09.2018 - Current
- Prepare high volume of meals for special events such as weddings and corporate outings
- Consistently multitasking between back of house and front of house for customer-facing experience
- Upselling special & unique items to exceed sales bonus goals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales significantly by upselling higher-end products to customers.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
Surgical Tech/Visual Field Tech
Atlantic Eye Physicians
01.2016 - 08.2018
- Pre-operative (pre-op) preparation skills include securing/arranging equipment; creating & organizing sterile field; performs necessary counts; sterile skin prep.
- Intra-operative procedural skills include: draping; passes instruments/supplies; maintains organized Mayo stand/back table; maintains sterility throughout the procedure; properly cares for specimen;
- Post-operative procedural skills include: break down of sterile field; properly disposes of all sharps; prepares instruments for decontamination; disposes of all one-use items; turns over room. Checking EKG, vital signs, and serum tears.
Front Desk Operations
Sportika Sports
09.2016 - 01.2017
- Key holder: responsible for opening and closing of facility.
- Scheduled & coordinated clients for personal sports training.
- Handled payments in a fast and efficient manner resulting in zero accounting discrepancies.
- Independently performed cleaning and equipment checklists daily.
Education
High School Diploma - Surgical Technology
Star Career Academy
Brick, NJ01.2016
Skills
- Adept at fostering client connections
- Skilled in managing communication technologies
- Proficient in task prioritization
- Multiple Aspects of Money Collection
- POS operation
- Point of sale operation
- Hospitality service expertise
- Shift management
- Sales techniques
- Inventory management
- Check payment processing
- Supply restocking
- Server training
Certification
- TS-C TECH IN SURGERY – NCCT (ELIGIBLE)
- CPR
- OSHA
- Basic Life Support (BLS)
Languages
Spanish
Limited Working
Timeline
Server/Catering Events Staff /FOH Manager
Cardinal Provisions
09.2018 - Current
Front Desk Operations
Sportika Sports
09.2016 - 01.2017
Surgical Tech/Visual Field Tech
Atlantic Eye Physicians
01.2016 - 08.2018
High School Diploma - Surgical Technology
Star Career Academy