Stefany Sandoval
Arlington,TX
Summary
Self- directed professional with extensive experience in the office support, customer service and retail industries and is also skilled in handling the public with diplomacy and professionalism seeking full-time career opportunity.
Overview
6
6
years of professional experience
Work History
Prosperity Tax Services
Administrative Front Office
Grand Prairie, TX
08.2018 - Current
- Served as informational resource for county tax assessors, assessment office staff and internal agency partners.
- Present property tax assessment reports to agency management to promote improved budgetary planning and implementation.
- Visited commercial and residential properties to obtain pertinent information regarding tax appraisal disputes.
- Familiarized county assessors, assessment office employees and field-based staff with updated tax assessment policies and procedures.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and routed business correspondence to correct departments and staff members.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Delivered clerical support by handling range of routine and special requirements.
- Assisted with coordination and hosting of company events.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Medical Receptionist
North Texas Podiatry Assoc
Bedford, TX
04.2017 - 06.2017
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Responded to correspondence from insurance companies to verify patient's coverage.
Paralegal Student
Office Of Nancy Ohan
Dallas, TX
01.2017 - 03.2017
- Conducted detailed client intakes and entered information into company database.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Researched innovative methods of adding value to key client relationships by providing timely material to facilitate frequent interactions with clients.
- Assisted lawyers with materials preparation for internal and external training events.
- Contacted key witnesses to testify at court hearings.
ADMIN ASSISTANT
Vollmering & Associates LLP,
Mansfield, TX
01.2016 - 05.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Receptionist
H & R Block
Dallas, TX
12.2014 - 02.2016
- Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
- Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
- Receive and place telephone calls.
- Organize and maintain law libraries, documents, and case files
- Schedule and make appointments.
- Make photocopies of correspondence, documents, and other printed matter
- Assist attorneys in collecting information such as employment, medical, and other records
- Draft and type office memos.
- Complete various forms, such as accident reports, trial and courtroom requests, and applications for clients
- Prepare and distribute invoices to bill clients or pay account expenses
- Attend legal meetings, such as client interviews, hearings, or depositions, and take notes
- Review legal publications and perform database searches to identify laws and court decisions relevant to pending cases
- Submit articles and information from searches to attorneys for review and approval for use
- Translation for consultations
- Maintained office and reception area
- Data entry in tax programs as needed (e-file)
- Assist Accountants with paperwork and files through tax season
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Hear and resolve complaints from customers or the public.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services.
- Schedule appointments and maintain and update
- Appointment calendars.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled and confirmed appointments and meetings for senior management team.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Education
Associate of Applied Science - Criminal Justice
KAPLAN COLLEGE
Arlington, TX12.2015
Skills
- Legal Research
- Tax Accounting Software
- Administrative Support
- Program Operations
- Clerical Support
- Billingual
- Reliable Self-Starter and Team Player
Additional Information
- References available upon request
Timeline
Prosperity Tax Services
Administrative Front Office
08.2018 - Current
Medical Receptionist
North Texas Podiatry Assoc
04.2017 - 06.2017
Paralegal Student
Office Of Nancy Ohan
01.2017 - 03.2017
ADMIN ASSISTANT
Vollmering & Associates LLP,
01.2016 - 05.2016
Receptionist
H & R Block
12.2014 - 02.2016
Associate of Applied Science - Criminal Justice
KAPLAN COLLEGE
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