Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Interests
Timeline
Hi, I’m

Stefany Sorto

Houston,TX
Stefany Sorto

Summary

Offering excellent interpersonal skills and passion for helping customers, ready to learn and develop in retail and front desk environment. Brings solid understanding of customer service principles and sales techniques, with ability to quickly grasp new concepts. Ready to use and develop communication and problem-solving skills.


Knowledgeable about skincare and beauty treatments, with passion for learning and growing within this field. Brings understanding of customer service and attention to detail, ensuring high-quality experience for clients. Ready to use and develop skills in skincare and client care in esthetician role.

Overview

10
years of professional experience

Work History

Self-employed

Makeup Artist/Brow Artist
11.2020 - Current

Job overview

  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
  • Conducted consultations to understand client's desired look.
  • Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.

Bonillas Auto Recycling

Sales Assistant/Private Personal Assistant
08.2018 - 06.2020

Job overview

  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.

Houston Auto Gallery

Office Administrative Assistant/Used Car Sales Associate
03.2017 - 08.2018

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Golden Chick

Cashier/Fast Food Employee
01.2016 - 03.2017

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cracker Barrell Old Country Store

Restaurant Hostess
02.2015 - 01.2016

Job overview

  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Checked in with servers to confirm preparedness before seating customers.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Education

Ogle School
TX

Esthetician from Skin Care Treatments
10-2024

University Overview

Elsik High School
12601 High Star Dr, Houston Tx 77072

High School Diploma
01-2018

University Overview

Skills

  • Relationship building
  • Goal oriented
  • Team collaboration
  • Customer service
  • Cash handling
  • Processing payments
  • Strong multitasking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Grow in esthetics

Timeline

Makeup Artist/Brow Artist
Self-employed
11.2020 - Current
Sales Assistant/Private Personal Assistant
Bonillas Auto Recycling
08.2018 - 06.2020
Office Administrative Assistant/Used Car Sales Associate
Houston Auto Gallery
03.2017 - 08.2018
Cashier/Fast Food Employee
Golden Chick
01.2016 - 03.2017
Restaurant Hostess
Cracker Barrell Old Country Store
02.2015 - 01.2016
Ogle School
Esthetician from Skin Care Treatments
Elsik High School
High School Diploma
Stefany Sorto